
Talking on the phone is awful. Unless it’s your girlfriend halfway across the world, an elderly relative who doesn’t know any better, or begging your lawyer for help from a downtown jail, phone conversation is gratuitous. It’s devoid of all of face-to-face’s wonderful nuance – scrunched eyes, half smiles, head scratches – and stuffed with all of the bullshit decorum. The pleasantries. The pauses. The catching up. Nobody wants to catch up. If you need to catch up, you don’t know shit about the other person for a reason. The phone conversation is a vestige of past eras in which you had to keep track of the mundanities of your friends’ lives, lest they challenge you to a pistol duel or exclude you from a ball (my memory of social studies is hazy at this point). But it’s an outdated form. The wonder is gone. The novelty of a transmitted human voice is kaput, and in its place sits a vessel for every way we’re forced to be polite and phony.
I’m a SeamlessWeb addict. Disgustingly so. At this point, the delivery people just hand me my food and walk away, shaking their heads in disgust. But I love it. And today, they’ve got a new app out for Android, letting you tap in deliveries from anywhere. Some don’t understand the point.
Sure, I could call the burrito place, and have them ask me to hold, and then order, and then read my credit card number over the phone. Or I could use an app and do it with a few button touches. I’d much prefer the latter.
I want to eat dinner tonight. I’ll use the OpenTable app to make a reservation. I won’t have to be put on hold, or wait for someone to check with their manager, or have to yell over the din of restaurant noise.
I get lost on my way to the restaurant. I won’t have to call the place, or call who I’m eating with, or call anyone. I can look it up using Google Maps. I don’t have to bother anyone. We can skip all of the unpleasant conversation – which is most of it, really – and head straight into dinner. A dinner at which all parties involved will probably just be staring at their phones anyway. But that’s another issue entirely.
At this point you’re probably wondering if I’m some sort of sociopath or introvert – but it goes a lot deeper than being able to skip 10 minutes of awkward burrito talk. Yes, smartphones being less phone and more computer isn’t a breakthrough notion. But Phones, for the first time in their history, are being designed to undermine their primary function – making calls. It’s almost paradoxical. The phone I carry isn’t just able to offer me magical services (Maps! Internet! Vintage-y photos!), it’s actually facilitaitng a world in which I never have to talk to anyone. A dream world.
Hello, how are you today? This is _________ from _________. Okay, take care!
Hey man, how’s it going? Just wanted to _________ to see if you __________. Okay, later man.
Hey, sorry to interr—oh, no, no it’s okay—wait I can’t really hear you—oh, no, I can call back, that’s fine.
My phone has, to a large extent, freed me from all that, because it’s designed to kill the phone call. It’s trimming its own fat.

Consider the text. No longer is the SMS inbox an inbox at all. The list is gone. It’s chat-like now – more like a river of IMs than static blasts of SUP and WHERE R U. Graceful keyboards and conversation-like interfaces have supplanted the actual conversation. Talking about run of the mill dumb stuff doesn’t require the requisite spoken prelude and pointless goodbyes – whip it out, tap it out, cut to the chase, stick it back in your pocket.
And the image. If I see a motorcycle accident, or hilarious fat guy in a tiny car – snap – I can dispense with the breathless storytelling.
Through all of these apps and ways to share, you’ve cut out a bit of human pointlessness. Sharing something insane through MMS is sure as hell better than having someone call you up to tell you about it. Almost every one of the best smartphone apps—Twitter, to avoid having to hear the attempts at wit of others, Wikipanion, to avoid calling someone up with an obscure question, Text, to preclude yelling “TURN OFF FIFA I’M TRYING TO FUCKING SLEEP” at my roommate – shield me from an incredibly annoying world.
And this is great, because it makes room for the good things. The dinners, the parties, the arguments – the thing the telephone mutates. The phone call will always, I imagine, have a place on our devices (there will always be those times you’re trapped under a boulder, or need to abruptly hold your phone up to your face and pretend to be talking to someone in order to avoid an unwanted situation). But it’ll be an increasingly irrelevant one. And I’ll be smiling, eating Thai food from SeamlessWeb. Feel free to join me! Just text before you come over.
Ed note: I disagree with this concept very much, but that doesn’t mean it’s not a valid way to conduct your life. You’ll hear more from me on the opposite side of this soon. –JC



















Mark Giles
Wednesday, January 19, 2011 at 7:10 AMI agree with this almost entirely. However, I’ll be interested to see the follow-up article. People need to deal with annoying people to be able to cope with being social for the times it is needed.
Otherwise, social skills stagnate and die. Doesn’t mean this isn’t how I live my life too, though.
max everingham
Wednesday, January 19, 2011 at 7:49 AMI also disagree with this very much – so-called ‘social’ media allows the socially inept & barely literate members of society to interact in a manner they wouldn’t have the balls to do otherwise. Many people are bolder, ruder and more confrontational over digital communications than they’d even consider being in a face-to-face situation. This is not empowerment, it’s cyber abuse, because it dispenses with courtesy, politeness and decency. It’s actually anti-social media/ interaction.
Nads
Wednesday, January 19, 2011 at 9:47 AMhere here!
Des
Wednesday, January 19, 2011 at 3:06 PMHaha, barely literate indeed.
(It’s “hear, hear”)
boc
Thursday, January 20, 2011 at 1:20 PM@Des No, he’s saying here, here because he wants attention. ;)
Ian
Wednesday, January 19, 2011 at 9:26 AMYou are my 2011 hero… I spent all of last year living and integrating this article. Finally, finally you speak the truth into this world. The sublime essence of it, now a coded relic in a digital world, tagable, linkable, for all to see.
Soak it up people!
Jono Rogers
Wednesday, January 19, 2011 at 12:26 PMI disagree with this completely. How can you believe text conversations can ever make up for a phone conversation?
I’m a web designer/developer – I talk to clients constantly, on a day to day basis. To email (or text) backwards and forwards takes a lot longer than a simple phone call, and most often ensures that both parties actually understand each other.
Honestly, this article makes me a little bit sick.
ross
Wednesday, January 19, 2011 at 5:31 PMI agree with Jono!
This is a lop-sided.. for instance, I call people from my car a lot. All I have to do it hit CALL on the iphone and the Bluetooth does the rest, means I can have a proper conversation with someone while driving! I challenge you to that!
(but not actually, because texting while driving is dangerous and illegal!)
Trippwire
Wednesday, January 19, 2011 at 9:21 PMWhen the big solar flares come, and electricity as we know it no longer exists, the author will be among the first ones eaten… Found by a band of savages, in front of a computer crying, repeatedly pressing f5. At least the meat will be tender.
Someone
Monday, January 24, 2011 at 1:22 PMThis is disgraceful … I fear for the future of the human race when not only do people write articles like this, but way too many people out there actually agree with and behave like this too.
If I could destroy one thing in human history (and this is coming from a web developer) it would probably be the computer. Ironic.