In the December 2016 quarter, Vodafone recorded 5.0 complaints for every 10,000 services in operation. The latest complaints report, however, shows a dramatic drop to 3.9 complaints for every 10,000 services in operation. That's 50 per cent lower than the industry average.
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The Australian Competition and Consumer Commission has ruled against a wholesale domestic mobile roaming service - which would allow rival telcos to roam using Telstra's network - stating there was "insufficient evidence" a declaration on the service would improve the current state of competition.
It is a move both Vodafone and Pivotel have called a "missed opportunity" for regional Australians who are currently solely reliant on Telstra for their telecommunications needs.
The reviews are in and everyone seems to agree that the new Galaxy S8 is the world’s best phone ever. (Take that, Nokia!) With that decided, we now turn our attention to the question that our worried spouses and accountants are asking: What’s the best way to buy the S8? Outright or on a contract plan?
Last year the Federal Government announced it would be auctioning off two 15 MHz lots of the 700 MHz spectrum, used to provide 4G mobile broadband. Today, the winning bids for the auction have been announced, with TPG and Vodafone snapping it up.
The way we buy mobile data is pretty unusual, if you think about it. Unlike other utilities, like water and electricity, we're asked to estimate our usage in advance, and what we don't use, we lose. Worse still, if we underestimate our usage we might get slugged $10 for an auto data top-up.
It's no wonder that data rollover is a feature we're often asked about. In Australia it's difficult to find plans that let you carry unused data from one month into the next month, but it's not impossible. Here are some of the best.
Video: Now this is the ultimate network reliability test. Vodafone rigged a $300,000-plus BMW M6 race car with three Samsung Galaxy S7 phones, blacked out the windscreen, and set up three Samsung tablets in front of the steering wheel to stream real-time video from the phones' cameras over its 4G network.
Then the team put racing legend and V8 Supercar champion Mark Skaife behind the steering wheel, stuck Vodafone Australia's CEO in the passenger seat, and unleashed the car at full speed around the Calder Park Thunderdome in Victoria.
Huawei and Japan's NTT Docomo just completed the world's first large-scale field trial of 5G mobile data, and the results were fast. Like, 11290 megabits per second fast, with one tenth the latency of even the best 4G connections. 5G may still be five or more years away from hitting Australian cell towers, but the future is looking rosy.
Customer complaints about NBN connections are up by 63 per cent, and complaints about NBN line faults are up nearly 150 per cent, according to the Telecommunications Industry Ombudsman's 2015-16 annual report released today. The NBN now accounts for almost 12 per cent of TIO complaints, but there's also a good side to the news: we're not complaining as much about our mobile and landline telephones any more.
Complaints to telecommunications providers are up by over 16 per cent, according to the latest report detailing the number of new landline, mobile and internet complaints the Telecommunications Industry Ombudsman (TIO) receives.
Optus is the worst offender, while Amaysim proves the most loved among customers.
Vodafone just held its first live public 5G demonstration in Australia, with Nokia at the University of Technology in Sydney. Gizmodo joined UTS staff and students watch robots deal with latency, eight simultaneous streams of Virtual Reality and of course — speed tests using 5G capabilities.
But when will we get it, and what will it be used for?