The News Of Tomorrow, Today
The News Of Tomorrow, Today
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Sarah Basford Canales
Complaints about the NBN involving connection delays, unusable internet or landlines and slow internet speed are on the rise. Most Australians will be forced to move onto the NBN within 18 months of it being switched on in their area, and that means navigating what can be confusing new contracts….
In the December 2016 quarter, Vodafone recorded 5.0 complaints for every 10,000 services in operation. The latest complaints report, however, shows a dramatic drop to 3.9 complaints for every 10,000 services in operation. That’s 50 per cent lower than the industry average.
The Australian Communications and Media Authority (ACMA) has directed mobile service provider Lycamobile Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code following a complaints-handling investigation. It turns out Lycamobile hasn’t been keeping records of due response dates for its complaints. In some cases the telco didn’t advise…
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