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Complaints To Vodafone Are Way Down

Complaints To Vodafone Are Way Down

In the December 2016 quarter, Vodafone recorded 5.0 complaints for every 10,000 services in operation. The latest complaints report, however, shows a dramatic drop to 3.9 complaints for every 10,000 services in operation. That’s 50 per cent lower than the industry average.

Lycamobile Found Not Keeping Records Of Complaints

Lycamobile Found Not Keeping Records Of Complaints

The Australian Communications and Media Authority (ACMA) has directed mobile service provider Lycamobile Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code following a complaints-handling investigation. It turns out Lycamobile hasn’t been keeping records of due response dates for its complaints. In some cases the telco didn’t advise…