If you’ve been struggling to get into your Xbox Live account, you’re not alone. Microsoft’s online gaming service has been down for hours this Thursday afternoon, with widespread reports of Xbox players being unable to log in at all.
Users started noticing issues shortly after 3 p.m. ET, according to DownDetector and the Xbox Status page. Microsoft has since confirmed it’s investigating the outage, which seems to have taken out several of its services. No estimated time of repair has been announced so far. When reached for comment, an Xbox Live spokesperson said they’re looking into the issue.
“We are aware that users may not be able to sign-in to Xbox Live at this time. Our teams are currently investigating to fix this issue,” said Xbox Support on Twitter. A few hours later, it posted the following update:
“Our teams are continuing their investigation and have found that users experiencing sign-in issues may have issues with Purchasing Content and Party Chat as well.”
Our teams are continuing their investigation and have found that users experiencing sign-in issues may have issues with Purchasing Content and Party Chat as well. We will send additional updates here and on https://t.co/PzAdjUFMJj when we have more information to share. https://t.co/H9DDY68yAq
— Xbox Support (@XboxSupport) February 25, 2021
Along with accounts and profiles, services like the Xbox Live Store, multiplayer gaming, and cloud gaming are all currently offline according to Xbox.
You can check out updates at the Xbox Support page here in the meantime.