If you’ve been having problems with Gmail and Google services on Thursday you’re not the only one.
On Thursday users across the world began experiencing issues with Google and Gmail. According to Down Detector the problems began at around 2:15pm AEST.
“User reports indicate Google is having problems since 1:16 AM EDT. downdetector.com/status/google/ RT if you’re also having problems #Googledown,” Down Detector tweeted.
— Downdetector (@downdetector) August 20, 2020
Google’s app status page has also acknowledged the issue. “We’re investigating reports of an issue with Gmail. We will provide more information shortly.”
“We are continuing to investigate this issue. We will provide an update by 8/20/20, 6:00 PM detailing when we expect to resolve the problem.”
The G Suite Status Dashboard also has a listed of impacted services:
However, not everyone seems to be impacted. Or in the very least, the outage is inconsistent. For example, I have no problem getting into Gmail, but am unable to attach files.
Gmail will try to slowly attach a file and then deliver an aggravating error message.
And our reporter Sarah Basford is having issues even saving drafts.
Down Detector notes that 61 per cent of the user issues seem to be regarding email attachments. 21 per cent of users are having trouble logging in and 17 per cent aren’t receiving messages.
While most online complaints seem to be levelled at Gmail, there are been reports of users also having trouble with other Google Suite products, such as Google Photos and Google Drive.
Me: Sits down to do some late night scouting
Google Drive: pic.twitter.com/T6C2E3xmsw
— Ben Glassmire (@BenGlassmireNFL) August 20, 2020
— Punsara Sagarage (@Punsaratweet) August 20, 2020
It’s currently unclear what has caused the issue or when it will be fixed and Google hasn’t provided any further information at the time of writing.
“I’ll be sure to reach should we have anything further to share.”
Update 9:17pm AEST: Not only are Google services not back to normal, but even more have begun experiencing problems over the last few hours.
The G Suite Status Dashboard is is now displaying service interruptions for:
- Google Drive
- Google Docs
- Google Slides
- Google Sites
- Google Chat
- Google Keep
- Google Voice
- Google Groups
Update August 21: Gmail and other Google services seem to be back up and running again.
“The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support,” Google said on the Gmail App Status page.
“System reliability is a top priority at Google. We are making continuous improvements to make our systems better.”
The G Suite Status Dashboard is also showing all previously impacted services are back in the green.
It is still unclear what caused the global issue across so many Google products.