People Are Worried About Dead Pixels On The Nintendo Switch, Nintendo Isn't

Supplies of Nintendo's latest console, the Switch, are extremely limited at the moment and most people aren't lucky to have one. But some who have managed to get their gamer mitts on the coveted item are finding dead pixels on the screen. Nintendo's solution? Just don't consider it a defect.

Nintendo's official response to the issue of finding a dead pixel on the Switch's portable screen can be found on its troubleshooting page. It reads in its entirety:

Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect.

That's a vague response to what could be a serious issue for some consumers. Many people would be able to blow off a defect like this:

User submitted photo of stuck pixel, IMGUR

 

But, for others that little flaw might be just the kind of thing that nags at their fastidious nature and makes it impossible to spend hours staring at the relatively expensive little screen.

The fact is, a dead pixel or two on an LCD screen is not an uncommon occurrence. As manufacturing processes improve, they have become less of a problem. A lot of manufacturers have a publicly available dead pixel policy that outlines what they consider to be a problem. This policy can mean the difference between having a warranty honored or whether a retailer might give you problems with an exchange. For instance, HP's limited warranty for monitors that were manufactured after May 2009 has a zero tolerance policy for "full pixel defects." However, the policy tolerates up to "five combined bright/dark anomalies."

Nintendo doesn't appear to have a broad policy that's easily available. We've reached out for comment and will update when they reply. For now, it appears that users will have to wage their complaints on an individual basis. It's worth noting that after back in 2004, Nintendo bowed to pressure from consumers and offered to fix any dead pixels on its DS handheld system.

If this is a problem for you, don't give up. Go through the channels at your disposal and if you run into any egregious situations let us know. In the meantime, Nintendo might announce a plan to take care of consumers.

[Reddit]

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Comments

    *facepalm* Sorry Nintendo but so far, you're handling *all* of this the entirely wrong way. From 'you're just using the controller wrong' to 'dead pixels aren't abnormal', putting production faults back on the consumer like this is a fucked practice. Will definitely be avoiding the Switch for now and the foreseeable future if you're going to treat customers with such arrogant disdain.

      Manufacturing faults, inability to transfer saves to another device, yet another online account that doesn't see one's past purchase history, non-user replaceable batteries, less fixed storage than the Wii U and a Partridge in a pair tree!

        HEY that Partridge isn't backwards compatible a'ight? And it's account locked to the previous nest it was taken from. And that tree? Some of the leaves are broken, but that's fine because you're the consumer and you have to accept it. SO SUCK IT UP.

        Last edited 06/03/17 10:09 am

          SO SUCK IT UP.

          So it's up now, John Romero?

          :-P

            Speaking of John, he thanked me personally on twitter recently :P

            @wisehacker (yes, that's my review for All Age Gaming, I've been doing a lot of stuff for them).

            https://twitter.com/romero/status/829276686084608002

            Last edited 06/03/17 10:50 am

              Hehehehe. Actually tried my hand at game reviews a while back.

              But like other things I tried, it was during my PhD days so eventually I had to push the hobby to the side lines multiple times.

              And let's face it; with the likes of Yahtzee, etc., no-one other than my mum was ever going to read the thing.

              Just checked now and it's still there after six years. I'm considering it dead now but if you'd like to see how *not* to make game reviews, I have some examples for you right here.

              wisehacker.blogspot.com.au

              :-P

              Last edited 06/03/17 6:36 pm

                Hey I got Ghost recon and Sniper elite 4 for free so far for reviewing so no complaints here! Lets not go into the bad games I've reviewed... the horror... the horrrrrrrorrrrrr....

                  @wisehacker Oh god let's never remember Avatar... can't there's gonna be 4 more of those shitfests. Btw did you see Alexander Siddig (It's Siddig El Fadil DAMN IT!) got cast as Ras Al Gul on Gotham? GREAT casting, pity about the show...)

                  @weresmurf: I've seen worse films. But my review though ... that was for the game.

                  If you're wondering how I survived Star Trek 5 without issue, that review (if you can tolerate reading it) should give you a hint.

    Seems to be a pretty standard response from Nintendo, I had a similar problem with 4 stuck pixels on the tiny screen of my DS when I got it many moons ago and was met with the same basic response when I contacted Nintendo customer support about it.
    The experience was the final straw for me and turned me off Nintendo for good.

      Dont hesitate going to the Fair Trade commission (Or whatever the govt department in your state is). Nothing puts a fire cracker up a multinational quite as effectively as the govt demanding compenssation. I've done it a few times (Once involving a well known phone/lapop manufacturer refusing to repair a laptop for "water damage" despite the fact there was none [confirmed by third party repairer. The water damage detectors where not tripped]) and it was very effective

    Wow the more i read the more im tempted to cancel my preorder. I can kinda understand the whole sync thing, try this and try that (for now) until we sort a fix but now this.. when your paying a premium for a device like this you expect quality. Lets be honest.. for a 720p screen and a 2 year old processor and no free game they are stinging you alot! This is good and all if you get quality but to accept dead pixels in 2017 is unheard of.
    Imagine if samsung acted this way with the note 7. Lets hope they don't get defective batteries lol.

      Just cancel it and I'll take your order. thx

        There are plenty of Switches on the shelf at the local target, BigW and EB Games, so just go get one.

    Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect.

    Er, no. Dead pixels mean poor yield on the production of the panels. That rhetoric didn't work with the 3DS, Nintendo. So don't expect it to work on the Switch.

    Seriously, where is this thing being made? Elbonia?

    I guess I am lucky as my switch has no screen issues at all. And the dock issue I believe is to do with defective docks were the plastic were the screen meets may have jagged edgers.

    You dont need to convince Nintendo it is a defect, only need to convince the retailer you bought it from, Australian Cosumer Rights mean you have a right to return it the retailer you purchased it from to resolve.

      Australian supplier actually. Only job the retailer has is to get you in touch with them or do it on your behalf.

        no mate, dead pixel means the store has to replace on the spot within 7 days.
        whether it be a tv, a phone or a bloody switch.

        (Edited to comply with community guidelines. No personal attacks, please.)

        Ummm no, If the product has a defect. The retailer has to provide you with a replacement or a full refund under Australian consumer law. Fobbing you off to the manufacturer is against the law.

          I didn't say the manufacturer, I said the supplier, and I also said that it was the retailers job to either get you in touch with said supplier or do it on your behalf. If the retailer agrees with you that it isn't okay, sends it back to the supplier and they say otherwise, it is those guys who get the final say (as long as it complies with the ACCC). It is the supplier who wears the cost of defective products, not the retailer, which is why it is also the supplier who gets to make that call and not the retailer. You don't honestly believe that if you have an issue with your TV then JB Hi Fi are paying the repair fee, do you?

          @mucktard, source on that claim?

            You dont get it. If the product has a major defect. The retailer has to provide you with a replacement or a full refund on the spot. They cannot send it off to the supplier before they can take action. Thats against the law.

            "The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer."

            https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund|

            If its a major defect, Per Australian consumer law. Retail stores have to provide you with a refund or a replacement on the spot. No waiting at all.

            Dead pixels are a major defect and under the law, I am entitled to take it into the retail store of purchase and recieve a full refund or a replacement.

            Last edited 06/03/17 6:05 pm

            You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities.

            The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.

            The retailer can’t refuse to help you by sending you to the manufacturer or importer.

            https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees#who-to-claim-a-remedy-from

            As for dead pixels it's a bit loose, the product has to be of acceptable quality. What is acceptable?

              Exactly this. The retailer contacts the supplier for you on your behalf, who then organise the repair or replacement. The only time a retailer would swap it for one off the shelf is if it was clearly defective and they had plenty of extra stock (that is good will on the shops part, not ACCC law). They would then contact the supplier to replace that one and replenish their stock levels. Dead pixel part is spot on too, that comes down to the discretion of the supplier (again, not the retailer, unless they do it themselves out of good will).

              I've done hundreds (exaggeration but you get the point) of RA forms for faulty pro audio gear and this is how it works every time. Even had clients like @mucktard who think they know better go to the ACCC over it, yet every time they were wrong.

                ted, you have no clue.

                If you purchase any item that has any defect within the first 14 days, it is the retailer that has to wear the issue and replace on the spot.

                Case and point: Harvey Norman 75" Samsung. Dead pixel day after turning it on.
                It is not fit for purpose, has a known fault out of the box. It is the retailer that is responsible.
                The contract is between you and the retailer, not you and the supplier or manufacturer.
                The retailer is responsible to replace with their own stock and seek compensation from the supplier.

                No box? No problem. Items that exceed a weight and size are the manufacturers responsibility during the warranty period after the initial period has lapsed.

                You really should do some research before you try and act as though you have a clue.
                Honestly, you really are wrong. There is no denying it and if you think otherwise, you are kidding yourself.

                Look at the laws, then come back and apologise for being too lazy to do any real research.

                A fool and his money are soon parted.

                  You realise that the ACCC link G-man posted said the same thing that I did, right? Way to make yourself look even more ridiculous.

                The only person that is the fool here Ted is yourself.
                You have failed to grasp the most simple of concepts that every one has reiterated.

                You are naive to the point of ingnorance and there is no hope to persuade you otherwise.
                Remove your head, open your eyes and understand that you are 100% wrong.

                How many people have to tell you so?
                If a pixel dies after 3 years, tough, its par for the course.
                The issue is people are purchasing switches with dead pixels out of the box.
                This instance is betwixt yourself and your retailer.
                Thats where it ends.

                Are you having trouble understanding that? Maybe you should call the ACCC and have them confirm it for you? if you could remove that head of yours...

              A dead pixel is a fault. Its really simple, and its been tested in the courts. For the natural life of the product if it develops a fault not due to the usual wear and tear, then it can be refunded, replaced or repaired.

        Down voted by all your colleagues... is that not enough proof that you are so overly wrong with your head up your back side? Give up mate. Go back to your mums basement.
        When you get a few years under your belt, come back and play with the big boys.

    I took back 2 Ultrawide monitors before I got one without pixel defects. I would absolutely seek to have a console replaced.

      I've got one dead pixel on a 42 inch tv. 99% or more of the time I don't even notice it. But on my 9" tablet I see the one dead pixel all the time because it's in your face. I definitely wouldn't put up with that on the switch.

    For australians: Heres the basic deal with dead pixels.

    Australiian law gives you an immutable right to refund, repair or replacement for the reasonable life of the device if the device is not as advertised, unfit for purpose, or defective. Thats not 1 year. Thats not 3 years, thats for the life of the device (Which is a bit subjective, but its certainly more than 3 or so years). The seller is expected to carry spares if they won't refund or have an arangement with the manufacturer.

    Dead pixels are a fault in the product and absolutely eligible for refund/repair/replace, and theres plenty of precedent for this. If Nintendo or your retailer tells you otherwise, report them too the ACCC which can and will issue silly-money fines well north of a million dollars for failing to inform you of your statuatory rights.

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