Two of America’s largest wireless providers suspended their replacement programs for the Samsung Galaxy Note 7 this weekend following reports of “safe” replacement phones igniting. In separate statements, AT&T and T-Mobile announced on Sunday that they would continue to accept Note 7s to be exchanged but would only replace them with other devices.
Since Samsung began its unprecedented recall of the smartphone in September, several replacement Note 7s have reportedly ignited, including at least three in the last week alone. Alarmingly, one Samsung representative allegedly sent a text offering to /”try and slow” a customer down after he reported his phone catching on fire.
“Based upon recent customer reports and ongoing investigations by Samsung, AT&T is no longer exchanging customers into new Note7s,” said AT&T on their website Sunday. “Assuming the investigations complete successfully with no safety issues identified, our current plan is to resume exchanges with new Note7s at that time.”
Just hours later, T-Mobile also suspended sales and replacements, leaving Verizon as the only of America’s three biggest carriers currently offering the phone. According to Android Central, sources say Verizon is preparing to release a statement.
In their announcements, both AT&T and T-Mobile urged customers to immediately stop using and power down recalled Note 7s.