After recent mass recalls of the Galaxy Note7 in response to a manufacturing fault causing battery fires, Samsung has confirmed (safe) replacement stock will be available from today — along with software updates to the original recalled devices to limit the battery to 60 per cent.
Here’s what you need to do if you’re a Note7 owner.
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If you haven’t returned your original Galaxy Note7 yet, Samsung is again saying you need to back up your data, complete a factory reset to delete your personal information, power-down your device and return it to its place of purchase for a replacement or refund.
If you are still using your original Galaxy Note7, and haven’t shut it down to return it (which you definitely should do) you will receive an automatic software update from today that will automatically download and install to your phone. The software will limit the battery life to a maximum charge of 60 per cent and you will also receive a pop-up message recommending you urgently power-down your device and seek a replacement.
If you have already returned your original Galaxy Note7 and are awaiting a replacement, you should contact your place of purchase for specific availability dates to receive your new device, Samsung says. When you receive your new replacement Galaxy Note7, how will you know it’s safe? There’s three ways.
1. There will be 2 identifiers on the box — a white sticker with a blue letter ‘S’ and a small black square on the white barcode label.
2. Your phone will have a unique, 15-digit IMEI number. You can check your device IMEI number on this online database to ensure it belongs to a new replacement Galaxy Note7.
3. You will need to download a software update. After the update a green battery icon will pop up, identifying your new smartphone is safe to use. This green battery icon will appear on the notification bar, always on display and battery checked icon.
For further information, Samsung says to contact your place of purchase or contact Samsung directly.
Here’s the news directly from Vodafone, who will have stock from 23 September onwards:
Vodafone today confirmed that replacement stock for Samsung Galaxy Note7 customers will be available from 23 September at all Vodafone branded stores.
Customers who have not returned their original Samsung Galaxy Note7 yet are encouraged to backup their data, complete a factory reset to delete all personal information, power-down their device and exchange it at any Vodafone branded store.
Those who have already returned their original Samsung Galaxy Note7 will receive a text message on 22 September advising them they will be able to pick up a new device from 23 September at the store in which they returned their handset.
Customers are able to exchange their device for a replacement Samsung Galaxy Note7 or another device in stock of equal or less value.
Stores will have reserved stock of Note7 replacement handsets for an immediate swap for customers, subject to availability.