Bugs Are Ruining The Movie Experience On Xbox One S

The Xbox One S makes a great 4K set top box. It's a rare box capable of handling HDR, a part of the Ultra High Definition format that allows for better details in scenes of extreme brightness or darkness. But the HDR on the Xbox One S is currently experiencing some significant bugs that firmly drop the console from best in class. Image: Alex Cranz/Gizmodo

The issues are two-fold. First, there's a known issue with Netflix wherein the HDR mode is activated even when content isn't HDR. This leads to the content looking washed out and orange. It was a problem back when I reviewed the Xbox One S in August, and I've been suffering with Oompa Loompa onscreen ever since.

The second issue, reported on Reddit, revolves around HDR mode in Ultra High Definition Blu-rays. Whereas Netflix is eagerly engaging HDR in all content, the Blu-ray app is not properly engaging HDR mode for content with HDR in it. This is leading to dreaded "light bleed" where points on screen are brighter than they should be.

In the case of the Xbox One S this presents at the black bars at the top and bottom of the screen being much brighter than they should be.

Image: redditor ghsNICK

Like the Netflix bug, this new Blu-ray bug isn't a deal breaker, but is definitely irritating and unattractive. It's also nearly ruinous if you're the kind of person who has dropped thousands of dollars on a UHD TV and Xbox Ones S and would like it all to play back exactly right.

Fortunately, both bugs can be resolved with a software update from Microsoft. Yet, with the Netflix bug having been around since launch in early August, it's anyone's guess when the bugs will be resolved.

We reached out to Microsoft for comment but did not hear back by time of writing.

[reddit]

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Comments

    Surely every TV that supports HDR is also a smart TV with its own Netflix app? Mine does. Not sure why you'd use the Xbox app.

    Are we even sure this is a software bug from the OS? Could it not be a bug in both apps - considering both apps result in totally different HDR issues.

    has there been a response yet from Microsoft or Netflix?

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