From today, Harvey Norman is offering a three-hour delivery option to major cities across Australia following a partnership with delivery service Shippit, who recently teamed up with Australia Post.
You'll now be able to schedule (and reschedule) a delivery time between 7am and 10pm on weekdays, and GPS track your small appliances, consumer electronics, and small goods deliveries in real-time.
Sydney company Shippit is the "brains" behind the service, working to simplify the process of connecting online retailers to traditional courier companies, and adding a bunch of benefits for the customer in the process — including the ability to rate your experience and provide feedback on the delivery itself.
Basically it provides a transparent way to book and track parcel deliveries bringing what Shippit calls "a much needed 'Uber-like' experience to the traditionally complex logistics industry", allowing retailers to offer three hour time slot delivery services in addition to standard postal services for customers.
In Harvey Norman's case, the three hour deliveries are enabled by Shippit's service, and delivered by Bonds Couriers, one of the longest established time-critical transportation companies in Australia.
"Providing a seamless purchase experience for our customers is critical," said Gary Wheelhouse, Chief Digital Officer for Harvey Norman. "We introduced Click & Collect in 2012 to make it easier for customers to get the items they bought online, from their local Harvey Norman store. By using those same stores, we can now offer even greater flexibility and improved customer service with our new scheduled, same day delivery option.”
The three hour delivery option, available from today, is limited to small appliances, consumer electronics, and small goods.