Apple launched a tech support Twitter account this morning. It already has over 55,000 followers. Shockingly, no one’s trolling it. People are asking actual tech support questions.
“We’re here to provide tips, tricks and helpful information when you need it most,” the Twitter bio reads. “And if you have a question, well – we’re here to help with that too.”
And people are already taking Apple up on its offer in droves. In between the warm welcomes and suspicious lack of jerks, Apple users are taking the opportunity to dump all tech questions and photos of frayed charging cables — with thousands of new followers by the hour.
Apple’s responding to the crazy crowds with hundreds of tweets. “We offer support via Twitter in English” is one of the common refrains so far, as is “Please DM us.”
And look, Apple has a sense of humour, too! To, y’know, keep it real:
Some folks are asking the tough questions:
Why isn't there a sausage emoji? Explain yourselves @AppleSupport
— Ed Kelly (@edkelly) March 3, 2016
— Jake Counselbaum (@jakecbaum) March 3, 2016
Some users celebrated the long overdue Twitter debut:
— jr (@daysafterodeo) March 3, 2016
Others are using @AppleSupport to air rumour speculations:
But testy feedback remains strangely scarce:
Why go to the Genius Bar when you can just beam Apple 140 characters worth of woes on Twitter while you’re hungover on the couch with a bag of chips? We’ll keep an eye on @AppleSupport, which has been tweeting like a songbird nonstop since it went live hours ago. Keep the sausage queries coming, friends.