Check your bank statements: the Netflix billing system has gone sideways and started charging customers two, three and even eight times in some instances.
Netflix's billing system went on a pre-authorisation spree over the weekend and billed customer accounts multiple times over a 48-hour period.
The system is only meant to bill customers once per month for the service they subscribe to.
Customers with debit accounts were especially affected, given that the Netflix system was extracting cash out of the accounts rather than just hitting traditional credit card accounts.
Customers have been going nuts on Twitter:
— David (@Dave2307) May 25, 2015
— Mike Kvaich (@MikeKvaich) May 25, 2015
@NetflixANZ My credit card got charged multiple times yesterday. What do I need to do for you guys to refund the extra payment?
— Nic Emanuele (@nikiwu) May 25, 2015
@NetflixANZ You're doing an extremely poor job of communicating this mess up with customers. Disappointing.
— Gianni Borrelli (@gianniborrelli) May 25, 2015
@NetflixANZ I've been hit with extra charges and email to say declined. How will you communicate resolution?
— Andrew Sutherland (@andysuther) May 25, 2015
@NetflixANZ will this be automatic or will we need to contact you first? I got debited 4 times on Saturday
— Clyde Jones (@The_Only_CJ) May 25, 2015
@NetflixANZ when will multiple charges on my credit card be resolved from the weekend's mess? Where are the customer coms about this?
— Dale Rankine (@dalerankine) May 25, 2015
@NetflixANZ guys you double charged me, can I have my $12 back please? Thx
— Damien Yang (@damien_yang) May 25, 2015
Netflix Australia and New Zealand apologised for the billing issues today, and said that the charges would be reversed in coming days:
Sorry for the now resolved billing issues. Authorisations will be lifted from bank accts in coming days. Incoming help via @Netflixhelps.
— Netflix ANZ (@NetflixANZ) May 25, 2015