A nifty new payment system is not without its quirks. A few early adopters who used Apple Pay to stock up on Halloween candy ended up getting charged two times per transaction. For now, however, it only seems to be those who used Bank of America debit cards.
CNN’s Samuel Burke was one of them, and made a big stink about it in a video:
YIKES! Every purchase I made with @Apple Pay has been charged TWICE on my Bank of America card! @BofA_Help pic.twitter.com/hgy4qRB17i
— Samuel Burke (@samuelcnn) October 21, 2014
Burke’s biggest beef was that a call to Apple’s customer support didn’t resolve the issue — after all, they don’t store your financial information — and they referred him to Bank of America. Although it’s probably always a good idea to call the bank first. He reported today that the duplicate charges will all be reversed.
Elsewhere, a handful of folks on Reddit say they have been double or triple charged, all with Bank of America debit cards. Our own intrepid tester was not double charged, but she didn’t use a Bank of America card. Fortunately, it seems like the glitch is only affecting a small number of people, customers who call Bank of America’s fraud protection line will have the charges removed right away.
We’ve reached out to Apple for comments, and I spoke with Tara Burke at Bank of America, who gave me this statement: “We apologize for the inconvenience and we’re correcting the issue immediately, and all duplicate transactions will be refunded.” [Cult of Mac]