We have made a mistake, readers. All this time we have been shouting, ranting and railing against Google for not putting fresh devices up on the Play Store and not delivering the handsets we actually managed to order, but really, it’s all LG’s fault. That’s the story told by a Google exec, at least.
According to The Guardian, Google’s managing director of Ireland and UK has taken to Google+ to apologise to everyone for the lack of new Nexus 4 units. He wastes no time throwing LG at the mercy of the internet.
Here’s his apology (emphasis our own):
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
So Google shoulders some of the blame for not being able to tell us anything, but if it had nothing to tell, that makes it LGs fault. For shame. [Guardian]