Mountain Lion Review: OS X Needs A New Vision

Bad news, people. As expected, nothing has changed in the final version of OS X Mountain Lion. That's why this is a revision of February's Mountain Lion review, updated with impressions from all these months working with the betas and the final version that you can get from Apple now.

The verdict is still the same: while usable and fast in the newest hardware, this version doesn't solve the clusterf**k of interface concepts introduced in OS X 10.7 Lion. It's just adds some nice stuff -- like a convenient Notification centre lifted from iOS or better Cloud integration -- while keeping all its many sins.

If Apple doesn't want Microsoft to steal their innovation crown with Windows 8 Metro, they urgently need a new vision that breaks with this unholy mix of obsolete 1980s user interface heritage and iOS full screen skeumorphism.

It feels like Apple has run out of ideas. Or worse, that Apple is too afraid to implement new concepts, fearing it will kill the company's golden goose. Too afraid to change the world once again, as Steve Jobs used to say, one desktop at a time.

Mountain Lion has the same Finder and the same app-centered approach as its king-of-the-jungle forbearer: more of the same gimmicky interfaces full of leather and ripped out pages; more outdated graphic metaphors and unnecessarily cute eye candy. And yes, it has a few good new features, which are useful and welcome. And some of these new good features also have dark sides.

Good new features -- loaded with venom

My favourite thing about Mountain Lion is the Notification centre, a live-updated panel that hides on the right side of your screen. If you have an iPhone or iPad with iOS 5, you know how it works: When a new email, Twitter DM, or any other alert comes in, a notification briefly blips onto your screen. After a moment it disappears and gets stored in the Notifications panel. To see the panel, just slide two fingers from the right edge of your trackpad over to the left or click on the little -- and graphically horrible -- icon that sits in the top right corner of your screen, the latest addition to the endless row of icons in OS X menu bar. (I still remember Steve Jobs commenting on how much he hated this endless icon row back in the Mac OS 8 days -- messy.)

Notification Center is a great way to keep track of whatever is important. You can choose which ones you want to receive with the control panel. And in Apple's Mail app you can star people, so only emails from those starred people appear in the Notifications panel. This functionality could be available in third-party apps as well.

The Notification centre also adds a new Twitter field, which is a great addition. If you set up Twitter in the System Preferences' Mail, Contacts & Calendar panel, the field will appear, allowing you to quickly tweet anything you want. Sadly, this doesn't work with Facebook.

Actually, any third-party app can use the Notifications programming interface -- any app that is sold through the App Store, that is. Apple's not going to miss out on its 30-percent cut and control over the platform. And why should it? It's Apple's platform and service, after all. But it still feels like Don Corleone making an offer devs can't refuse.

Same deal with iCloud, another good feature that finally gets fully implemented and useful. Any third-party app that wants to use iCloud must go through the App Store. And as with Notifications, Apple is banking on the fact that everyone will want a piece of iCloud action, because it works great (most of the time).

In fact, iCloud is the best aspect of OS X 10.8's new apps: Messages, Reminders, Contacts, Calendar, Notes and Game Center. They are identical to their iOS counterparts, including the same horrible user interfaces that barely make sense anymore on iOS. Why do Apple UX designers still think that the only way to encourage touch control is to mimic real-world surfaces? It's bad enough on your phone, but it doesn't make sense at all on OS X: a screen you can't actually touch. You know: Notes in OS X looks like a yellow legal pad, Game centre sports the same old-Vegas crusty casino feel that seniors will love, Reminders looks like a notebook, and so on.

It's the antithesis of Jony Ive's minimalistic design, all essence devoid of artifice. In fact, it goes against everything Apple used to defend when it was king of user interface development: that everything should follow the same language in order to make everything intuitive and familiar to the user. With iOS, Apple backtracked, saying that the application should mimic the real-world item it was to replace. It made a little sense on a phone, but almost none on your desktop. And it opens the door to a fragmented design language that could make the future of Apple design very unappealing. It is a slippery slope heading to a future in which every app has their own interface -- a garish clusterf**k of onscreen gadgets.

Bad design aside, there is a silver lining: these apps' data sync instantly using iCloud. It is incredibly convenient and useful and addictive, even while it's not perfect (Notes, for example, can't synchronise photos). It's also great that Apple has finally caught up to Google's cloud implementation. And no developer should opt out of this.

In fact, I think this makes Gatekeeper -- a new nice security feature -- almost unnecessary. Apple says that Gatekeeper is designed to protect you against evil apps: Mountain Lion will require any app to either use an Apple unique identifier or be sold through the App Store. Users can run any other app at their own risk, but Gatekeeper will offer a warning. That will protect -- and scare -- a lot of newbies, who will be inclined to only use the App Store to download their software. (Even though the App Store is not the safest place anymore.) It's Apple's not-so-subtle way of corraling developers into its walled garden. But with iCloud kicking so much arse, it's unlikely that most people will stray outside the App Store for software anyway.

After iCloud, my other favourite feature is AirPlay Mirroring, which lets you beam anything that can play on your Mac screen to any Apple TV or AirPlay-enabled AV receiver or projector. That includes Adobe Flash and Microsoft Silverlight content, DVD discs, and any other video playback app. So you could see any movie or TV series without having to go through iTunes. I'm actually amazed that Apple did this, since it opens a hole in the walled garden. In fact, I live in fear that this feature won't be fully available in the final version. After all, Apple doesn't allow Hulu in Apple TV -- not even through Airplay -- because it competes against the iTunes store.

Apple says there are over a hundred new features and refinements, like Twitter sharing implemented across all apps. Or Safari's new unified address bar which, like Google's Chrome, can now accept search queries and web addresses in the same field. Another nice little touch is the preview in Spotlight, that activates as you scroll down the results.

All Apple apps -- and most third-party apps I have -- can now run on full screen mode as well, which is good if you have a trackpad. In my Lion review I argued that the lack of full screen apps made the full screen mode useless. Now, except for Photoshop and a few other professional apps that still don't support full screen mode, you can live in full screen land all of the time.

I really like having my Mail take over one screen and Safari -- which I find faster and better than Chrome now, and way more convenient if you have an iPad or iPhone, as it will share your tabs through the cloud -- with work-related tabs on another; I have Safari with for-fun tabs on another, and then a frame full of Reeder a swipe away. It's so convenient and fast to flip through them. And it helps me to focus on tasks, with the new Notifications acting as a central link to the rest of my activities while I'm zeroing in an article or editing some video. It works. To a (sore) point.

The sore point is the little apps. Why would I want Messages running in full screen mode?

The innovator's dilemma

And that's a perfect example of what still feels wrong about Mountain Lion. There has to be a better way to do these things.

Look at Microsoft and Windows 8, with its split screen design: Users can assign a quarter of the screen to another app. It's a brilliant way to implement full screen apps -- which I still think are the perfect way to interact with devices nowadays -- without sacrificing the in-your-face, always-available multitasking that some apps -- like instant messaging -- require. Apple could have taken that route. Or any other route. Instead, it's either full-screen mode like iOS shoehorned into OS X or a clusterfuck of windows in a separate space.

Workable? Sure. I can make it work. But it's not ideal -- certainly confusing for many users and annoying for others, including myself.

I'm not saying that Microsoft's approach is the only way to do this, but it is a great and intuitive solution. Which is basically what's wrong with Mountain Lion -- and the difference between Apple and Microsoft these days.

Apple -- no longer the underdog but the leader -- is anchored in its iOS legacy. The former innovator is scared to change its cash cow, even if it's grazing on user experience principles from Newton and Palm in the 1990s. It just feels like Apple isn't trying to make things better. Instead, the Cupertino crew seems happy to just corral everyone -- users and developers -- into their walled ecosystem using familiar interfaces, convenient services like iCloud, and some gimmicky features.

There's nothing intrinsically wrong with that. Obviously, it works well enough for most people. Just like Windows 7 and the old Mac OS X work well enough. But it's a flawed approach. It's more of the same. It's not a path for future growth.

Which is what I was hoping for Mountain Lion: a version that would correct the many flaws of Lion and introduce actual new ideas geared to make both the desktop and iOS better. As it turns out, it seems that this is not in the cards. Apple is happy where it is -- just as it was in the 1980s. But, unlike the 1980s, the company's nemesis is not copying its stuff. It's breaking new ground.

That's the most surprising thing about Mountain Lion. Not what Apple did, but that it makes clear a startling reality: Microsoft is the new Apple, thinking of ways to make a better, more productive experience for users. Sure, MS might fail, but at least Redmond is breaking new ground and trying to push computing forward.

Think about that for a second: Mountain Lion is conservative and boring -- even gaudy at times. Meanwhile Microsoft is pushing the envelope and being innovative and elegant in its approach to user interface.

Hell. It froze.

Verdict: this is not the upgrade you were looking for

Even at $20.99, most consumers will not find Mountain Lion worth the upgrade. And it doesn't seem to speed up your Mac. People looking for things like Twitter integration and Cloud storage should get it. Everyone else, you can save your coins.

A word about bugs

Adding to this sensation of polished and leather bound interface obsolescence there are some bugs in the MacBook Pro Retina. I used this computer for reviewing the final version of OS X 10.8 and, while it was perfect with Lion, the display is now very buggy. The zooming is often slow, the cursors sometimes disappear, some parts of the text fields don't refresh properly in Safari, animated GIFs get garbled frequently, and videos sometimes get distortions, especially if you try to rotate them in QuickTime Player. At times, there is also a perceptible slowdown, even while this is a fully loaded system with 16GB of RAM.

Perhaps this is a problem unique to my computer, but I doubt it. None of these problems were present with the factory-installed OS X Lion. And this computer was almost virgin before the upgrade from Lion to Mountain Lion.

Since these problems affect the display -- which is the main part of the computing experience -- Mountain Lion felt not only tired but rough. I just can't understand how Apple has allowed this kind of experience in their flagship, most advanced computer.

Images by Shutterstock/Eric Isselée


    Probably the most refreshing article by Jesus Diaz yet. I hope this splash of cold water somehow works it's way back to Apple so they can get back to innovating instead of suing.

      Exactly what I was thinking. Well done.

      You do realise that all major tech companies constantly sue and lodge patent violations? Its a normal part of the mechanics of business.

      But yes, good article and some great points!

        Exactly - but Apple has always strived to not be like other companies. So they should stop it.

        The difference is that other companies are looking to negotiate a settlement, Apple just want to kill their competition dead.

      Meh, Apple is old hat now, Microsoft and Google are leading the way.

    good article and some great points from a raw 'user of the OS' point of view, I'd like to see a similar article from a developer point of view. As with most Apple OS upgrades, the core changes are really for developers not users - the users get a few little trinkets to play with and the real benefits via the developer's new content further down the line

    I used to be excited by Apple and how they were changing the way we thought about computing. Now I am excited by Microsoft even more so than I used to be by Apple. Surprised? I certainly am.

      I hear ya. Whilst I've never really thought Apple was any better than MS, it has taken me the best part of a year to get out of the habit of typing "Windoze". The Arc Mouse was the first thing that made me sit up and take a bit of notice of what MS were doing and since then they seem to have been on a real roll. Its still not all good, though. I had a few issues with my ZuneHD and MS were completely and utterly hopeless when it came to helping me with it. They seem to have a pathological aversion to documentation which, in the case of Zune and ZuneHD, has led to a lot of very negative first impressions, a trend they are continuing by getting rid of the Start Button.

    Add my voice to the chorus of former "Mac People", (one of those power users who convinced their whole family to go Mac), now I'm just a computer person. iCloud was the last great innovation that got me excited about Apple and I have found that to be unreliable at best and straight up confusing and frustrating at worst. I much prefer using Google's web services now.

    No mention of the the clusterfreaked fiasco that is using full screen apps on dual monitors? No improvement there?

    And the user interface? UGGGHHHH dont get me started, leather notebooks, yellow paper, gross and distracting, just like the author calls for, give me clean simple minimalism. I don't open up my calendar for a fun graphical experience.

      You will get what you are after with Windows 8 - make the change, think different.

        + 1 internet points to you sir :)

      What has me worried is that others tend to follow what is seen as the most popular and innovative company by the public at large- which is Apple right now, still. So don't be surprised if the crappy parts of the Mac OS end up in Android and Windows.

    "It’s just adds some nice stuff — like a convenient Notification centre lifted from Android devices..."

      Why do you dumb android trolls keep repeating this lie. Android didn't invent or develop notifications. Third party devs did when they wrote notication apps for the jailbroken iPhone, i.e.; Intelliscreen and LockInfo. If you wish to pay credit then please do so to the RIGHT people, not google.

    How do I make the buddies list come up in Messages rather than the blank chat box each time? I dont want to have to go to the menu under Window and open it each time

      i'd love to know how to do this to. I've come to hate Messages. Coming from a windows background, I just want an IM client that behaves like google talk. iChat used to work pretty well, why change it?

    I've been thoroughly unimpressed with both Windows and Mac's recent efforts at redesigning their desktop user interfaces. Both MS and Apple seem to be drunk on tablet and smartphone ideas which work great for a device that fits in your pocket but are just counter-productive on your own PC. Worse yet, they seem to work against the only real reasons anyone would buy a full-fledged Mac or PC over a tablet.

    And OzoneOcean is right. If Apple or MS do something painfully annoying to end users, pretty much every other company will do the same thing just to keep up.

    They will spend the next few years trying to make their desktops and laptops be more and more like tablets, and then wonder why people are just buying tablets instead.

      Its not Apple and MS who are "drunk on tablet and smartphone ideas", it is the customers who spend money on their products. That said, I don't see that the criticism is valid at all and I'm sure if you had actually used Win8 (there is nothing at all tablet-friendly about OS X) you would agree. Windows is still Windows and it continues to work like it always has with keyboard and mouse. They've just added extra stuff for those who are using touchscreens but if you aren't, everything works like it always has. e.g. Where you would drag across a touchscreen to scroll, you use your scroll-wheel or scroll-bars with your mouse, just like you always have.

    I always found it odd that Mac users always expect ground breaking changes from incremental OS releases... Though having to pay for it probably brings that expectation.

    I don't know where to turn. OSX gets worse with each update, but Windows 8 looks like a bucket of shit.

      +1 to this

        +1 more!

          I think desktop "died" in the mind of the masses this year: the common view seems to be tablets are more "up-to-date".

          And then there's the spectre of "spatial computing" approaching from the horizon - what we'll probably see is a mesh of point, pen, touch, gesture and kinect-like interfaces eventually merging into a coherent "ambient computing"-style whole.

      Looks can be deceiving. Windows 8 is easily the best OS experience I have ever encountered. Where I find good and bad in Vista/Win7, when compared to WinXP, Win8 is all positive. Obviously it is way better than OS X, which suffers similarly to Vista/Win7 - for every cool thing about it, like the way it tracks the movement of folders and knows where to open a "recent" document that you have moved, there are infuriating things, like the way you have to click a window to give it focus or the way entire applications disappear if you accidentally click in the wrong spot. After the first half-hour, Win8 has none of those annoyances.

        I hate click to focus. One of the few things I love about linux,.mouse over focus

    I don't really care who is 'better'. I just want an OS that's responsive, intuitive and stable.

    At this point in time, given the huge technological push in the last few years, there's been too much emphasis on the guts as opposed to the interface. Apple had a good stab at it a few years back and have now become a bit stagnant. Microsoft are about to make leaps and bounds forward (somewhat) from where they have been in recent years, but I still think we'll be a little disappointed overall.

    As stated in other posts/threads and blogs, we need to get away from all of the old school references for the way we USED to perform actions (like making a reminders app that looks like a diary etc) and just make the darn thing function better.

    Actually, I remember many years ago when VCRs first came out. The common joke in our house was that only dad could set it up to record something, as mum couldn't understand what the freak to do.
    Now, the issue there is not that my mum is technologically challenged, but that it wasn't obvious enough how it should be done. Therefore, it's not my mums fault she couldn't program the VCR, but the designers that created the interface to start with and the market they were designing for.

    I think both Apple and MS are trying to embellish what is already here, rather than strive for new frontiers... and it's not really working right now. Or not, at least, how I'd like things to be.

    You can get the windowesk split screen feature with BetterTouchTool app. Google it. This was the only thing that bugged me in Lion and a third party app solved it. Great if you have the magic mouse (touch) too, since you can design gestures and get the mouse faster speed.

    So we look into OS X 10.9 perhaps they revert to most features from Snow Leopard

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