Final Cut Pro X, a re-imagination of how video editing should be, or a botched release beyond any usable recognition, has certainly incensed its share of professional video editors. According to EOSHD, Apple may be refunding copies to placate them.
A user received this email from Apple:
“Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.”
Another got a similar note from an iTunes support employee:
“Please accept my apologies for the delay in responding your email, as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated.
I’m sorry to hear that the apps “Compressor” and “Final Cut Pro” you purchased on the Mac App Store is not functioning as expected. I know how special your purchases are and I regret for the inconvenience caused. I will try my best to resolve this issue.
Garrett, at your request, I have refunded the apps and in five to seven business days, a credit of $US380.08 should be posted to the Visa card that appears on the receipt for that purchase.”