Security researcher Christopher Sogohain believes Dropbox is lying in claiming that they encrypt uploaded files and keep them from employee eyes. So he filed an FTC complaint against them.
According to Wired, the complaint alleges that the lack of encryption means that your files could be involved in possible government searches, copyright infringement lawsuits, or the machinations of Dropbox employees.
Dropbox saves storage space by analysing users' files before they are uploaded, using what's known as a hash - which is basically a short signature of the file based on its contents. If another Dropbox user has already stored that file, Dropbox doesn't actually upload the file, and simply "adds" the file to the user's Dropbox.
The keys used to encrypt and decrypt files also are in the hands of Dropbox, not stored on each user's machines.
Those architecture choices mean that Dropbox employees can see the contents of a user's storage, and can turn over the nonencrypted files to the government or outside organizations when presented with a subpoena.
Additionally, Dropbox previously claimed that employees "aren't able to access user files". They've since changed that statement to say that they aren't permitted to access those files.
In filing the complaint, Soghoian basically wants Dropbox to make their policy more explicit. Looks like someone's got some 'splainin to do. [Wired]