By pointing your browser at their performance website, you can check to see what the average call queue was for the past 24 hours, as well as the average wait time for each type of customer support call..
It’s still in beta, and has obviously only been publicly running for a week or so, because there isn’t a lot of data on the page just yet. But as this service rolls on, there’s only goodness that can come from it. I mean, if you have a non-urgent tech support question, you’ll be able to pick a time when the average wait time is significantly less, based on what you read in the tables on the Internode site. And that can only be a good thing.