We all know the feeling when you've splashed out on a new game only to fire it up and feel a crushing sense of disappointment. For the first few minutes you might try and kid yourself - after all, you've just spent fifty quid on this, so surely you'll enjoy it? But soon, inevitably, you quietly admit that it terrible and and your wallet is now significantly lighter. Sigh.
The good news is that this could now be a thing of the past for PC gamers. The new Steam refund policy will enable you to get your cash back - but how exactly does it work?