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The NBN is a complicated piece of technology -- the largest infrastructure project in Australian history. From its inception in 2007 as a mostly-fibre network to the multi-technology mix of 2017, it's evolved into a Byzantine mess both for customers to understand and for internet service providers to manage. The main pain point is congestion -- a lack of virtual capacity on the network that slows some connections to a crawl. It's bad enough that some smaller ISPs are provisioning their own networks rather than relying on existing backhaul from NBN and their own competitors.