Any retailer budgets for broken goods, shoplifting and other losses, and Amazon is no different. But because of the volume of sales and a customer-forward policy, the gargantuan online marketplace appears to rarely investigate claims of broken or unreceived goods, opting instead to replace or refund -- no questions asked. That's how Indiana couple Erin and Leah Finan scored $US1.2 million ($1.5 million) in electronics.