customer service

  • Telstra Wants You To Control Your Account Notes Someday

    Ever wanted to know what a customer service associate is writing about you after a particularly difficult call? Want to make sure they wrote down exactly what you told them to? That’s the future that Telstra envisions under a new strategy announced this week: give you control over the notes on your account.


  • The Secret Tricks to Cut Through the Crap of Customer Service

    Modern electronics can be fickle. With so many things to break, it’s no surprise that one in four bits of consumer electronics gets returned to the manufacturer at some point in its life. But dealing with customer service is a nightmare of head-banging Greensleeves-playing call-centre torture, and if you’re going to survive in that world,…


  • Amazon Accounts Might Be Getting Scammed With False Orders

    Amazon Accounts Might Be Getting Scammed With False Orders

    When our dear friend Mat Honan got hacked earlier this year, it was because of gaping security flaws in Apple and Amazon’s customer service systems. It hasn’t been fixed. Amazon’s customer service has another security flaw, and it’s being exploited to hijack Amazon accounts and snag false replacement orders. And the scammers don’t even need…