Customer Service

FCC Launches Slick New Public Comment Site, 8 Months Too Late

FCC Launches Slick New Public Comment Site, 8 Months Too Late

Last year, the Federal Communications Commission (FCC) famously botched the record-breaking public comment period on net neutrality thanks to its crapy technology. Now, the agency has launched a slick new system to ensure that doesn’t happen again. Too bad they’re about eight months late to the launch.

American Customer Service Horror Stories

American Customer Service Horror Stories

While my own Verizon horror story did work out in the end (replacement phone received, $US500 penalty avoided, woohoo), not many people have a globe-spanning soapbox like Gizmodo upon which to kvetch. Here are 10 of the most stupendously terrible cases of customer service Giz US readers have had to…