customer service
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Amazon Must Pay Thousands of Flex Drivers an Average of A$568 After Tips Were Withheld
Starting today, the Federal Trade Commission will start doing something Amazon failed to do for around 140,000 of its Flex delivery drivers: pay them their tips.
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Netflix Has a Funny Idea of How Digital Assistants Should Work
In the first episode of season two of Netflix’s Too Hot to Handle, ten horny singles are partying on a beach until, up from the depths, shrouded in fog, emerges what looks like a fancy RGB aromatherapy diffuser. Cue flailing and anguished cries. This is no ordinary gadget. This is Lana, Netflix’s fake-as-hell voice assistant…
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Airline Publicly Tweets A Passenger’s Personal Flight Number… And Then Doubles Down
When it comes to getting a customer service issue resolved as quickly as possible, publicly tweeting at a company can be quite effective. You’d certainly hope, however, that the company wouldn’t respond by publicly sharing your sensitive data — as America’s Southwest Airlines recently did on Twitter.
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Even Steve Wozniak Has Problems With Customer Support From Hell
We all have been lost in the infinite recursive hell of customer support numbers, waiting forever, talking with people we can barely understand, trying to solve a problem. It’s not only us, mere mortals. Famous people like Steve Wozniak also suffer it. He sent us his 4-hour nightmare with AT&T.