The News Of Tomorrow, Today
The News Of Tomorrow, Today
Customer Service
Victoria Song
When it comes to getting a customer service issue resolved as quickly as possible, publicly tweeting at a company can be quite effective. You’d certainly hope, however, that the company wouldn’t respond by publicly sharing your sensitive data — as America’s Southwest Airlines recently did on Twitter.
Last year, the Federal Communications Commission (FCC) famously botched the record-breaking public comment period on net neutrality thanks to its crapy technology. Now, the agency has launched a slick new system to ensure that doesn’t happen again. Too bad they’re about eight months late to the launch.
While my own Verizon horror story did work out in the end (replacement phone received, $US500 penalty avoided, woohoo), not many people have a globe-spanning soapbox like Gizmodo upon which to kvetch. Here are 10 of the most stupendously terrible cases of customer service Giz US readers have had to…
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