No, Woolworths' Online Orders Aren't Being Suspended Nationally

woolworths coronavirus online orders deliveries Empty shelves are becoming the norm in Australia. Image: Getty

On Monday multiple news outlets reported that Woolworths is suspending online orders and click-and-collect services around Australia. Woolworths has now confirmed this is not true - it only applies to Victoria.

The now-deleted articles and tweets said that Woolworths would confirm the suspension of these services at a 12:30pm AEDT press conference on Monday.

"#BREAKING: Woolworths is set to suspend ALL home delivery and click and collect services across the country. They will confirm this at a press conference at 12.30pm, which will be streamed LIVE. More to come. #9News," said one tweet.

Woolworths has since refuted this claim on social media, stating that its delivery services are still available in most parts of Australia.

"Our delivery service remains available in most parts of the country. It's been temporarily paused in parts of VIC. We continue to service a wide range of metropolitan areas in Melbourne from our West Footscray CFC. We'll turn deliveries back on from other VIC stores ASAP."

Woolworths also directed people to its website for the latest information regarding its services and COVID-19. The most recent addition from March 16 involves the introduction of a dedicated shopping hour for the elderly and people with disabilities.

However, Woolworths Managing Director Clair Peters did confirm in a press conference on Monday that click-and-collect has been suspended for the time being in all states.

"To any of our customers who are vulnerable and use those services whon are also now in self-isolation - if they continue to use our website they will see help on there to phone our customer hub and there will be people arte the end of that phone who will be able to provide that service to them," said Peters during the press conference.

Peters went on to state that the current situations with online and click-and-collect deliveries are being looked at on day-to-day basis and extra facilities are being invested in to help fulfil customer needs.

At the time of writing Woolworths' online delivery site was showing no indication that current orders would be cancelled. However, it does say some items may not be available.

"Important Update: Due to significant item shortages our Pick up service is unavailable until further notice. If you place a delivery order you will have a high level of out of stocks, especially if they are pantry or cleaning items. We apologise for any inconvenience this may cause," said the website."

Peters also confirmed that stores will close nationally at 8pm in order to allow time to replenish stock. They will then re-open at 7am exclusively for the elderly and customers with disabilities before being available to the general public at 8am.

This story has been updated with information from Woolworths' press conference.

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