Everything We Know About The App That’s Being Blamed For Chaos In Iowa

Everything We Know About The App That’s Being Blamed For Chaos In Iowa
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The Iowa Caucus was last night and this morning, instead of results and the usual squabbling discourse, everything is a giant clusterfuck. At the centre of the swirling mass of fuckery is an app commissioned by the Iowa Democratic Party. As early as Monday afternoon, reports began filtering in that the app was glitching for precinct captains and by the end of the evening, it was clear those technical difficulties were widespread across the state.

Earlier reports stated the app had supposedly been tested and vetted by independent parties and the Department of Homeland Security, but the app maker and how the app was tested was a close kept secret in a bid to minimise the chances of election interference—a decision that some cybersecurity experts questioned, as obscurity doesn’t necessarily equal security.

As it turns out, perhaps those concerns were well-founded. A New York Times report notes that the app in question was hastily built a mere two months ago and was untested on a statewide scale. The report also quoted Christopher C. Krebs, the director of Homeland Security Department’s cybersecurity division, as saying his agency had not vetted or evaluated the app, seemingly contradicting an earlier NYT report. Another issue is that the app had never gone through end-user testing at scale—meaning the first time many precinct chairs even tried using the app was on Monday, with many downloading it for the first time hours before the caucus began. To make matters worse, it also appears that party officials also hadn’t been trained on how to use the app. (Though, a separate Politico report quoted an anonymous party official who said app training was part of volunteer training.)

Before you put on your tin foil hats, it should be noted this isn’t the first time an app has been used during the Iowa Caucus to report results. Likewise, there’s no indication that the app was hacked and, the use of the app was always optional. The delay in results is instead, being pinned on “quality control,” overloaded phone lines, and double-checking results with the paper trail.

“We found inconsistencies in the reporting of three sets of results. In addition to the tech systems being used to tabulate results, we are also using photos of results and a paper trail to validate that all results match and ensure that we have confidence and accuracy in the numbers we report,” said Mandy McClure, the Iowa Democratic Party’s communications director, in a written statement last night. “This is simply a reporting issue, the app did not go down and this is not a hack or an intrusion. The underlying data and paper trail is sound and will simply take time to further report the results.”

The Iowa Democratic Party doubled down on that this morning, releasing a statement on Twitter that reads “As part of our investigation, we determined with certainty that the underlying data collected via the app was sound. While the app was recording data accurately, it was reporting out only partial data. We have determined that this was due to a coding issue in the reporting system.” The statement goes on to say that the issue was identified and fixed, and that it didn’t impact overall data accuracy.

The statement did not address why the app was only reporting partial data, and whether that problem would have even been an issue in the first place with more rigorous vetting and testing.

It’s important to emphasise that there is a paper trail and each campaign also has its own internal tallies of the results. There are checks and balances to keep everything above board.

The official line doesn’t absolve the app of further scrutiny. According to the LA Times, the app was created by a tech startup called Shadow that’s staffed by former members of Hillary Clinton’s 2016 campaign. Its website describes itself as “a constant companion” that builds “a long-term, side-by-side “Shadow” of tech infrastructure to the Democratic Party and the progressive community at large.” FEC disclosures also show that Pete Buttigieg’s campaign gave Shadow $US42,500 ($63,518) in July 2019 for “software rights and subscriptions.” What all that means is unclear, but we know for certain that “Shadow” was an unfortunate branding choice.

Shadow is also an arm of ACRONYM, a Democratic nonprofit founded in 2017 that runs “dozens of targeted media programs to educate, inspire, register, and mobilize voters.” In addition to Shadow, ACRONYM was also an investor in Courier Newsroom and Lockwood Strategy. The latter is a strategy firm founded by Tara McGowan, a former journalist and digital producer for former President Obama’s 2012 campaign. (She’s also the co-founder of ACRONYM itself.) That said, ACRONYM has curiously distanced itself from Shadow, claiming in a tweet that it was not a tech provider to the Iowa caucus and that it, “like everyone else, [is] eagerly awaiting more information from the Iowa Democratic Party with respect to what happened.”

Gizmodo has reached out to Shadow and ACRONYM, but did not immediately receive a response. Shadow did find time to post a job listing for a Client Success Representative on Wednesday.

All of this is enough to make anyone’s head spin, so it’s a great thing to note that the app is also slated to be used in the upcoming Nevada caucus. Or you know, given what we know now, the Nevada Democratic Party could do us all a solid and just not.