Aussie Broadband Smashes Roy Morgan’s Customer Satisfaction Survey Again

5G

Aussie Broadband has topped Roy Morgan’s Internet Service Provider Customer Satisfaction survey for the third month in a row, making the provider a pretty decent bet if you’re after an NBN plan you’ll actually like.

Aussie Broadband received a customer satisfaction rating of 92%, giving the telco a decent lead over TPG and internode, who came in equal second with a score of 79%.

iPrimus and iiNet were right outside the top three coming in at 78% and 77% respectively, with Belong just below at 76%. Telstra, Optus, and Dodo all received a 72% customer satisfaction rating, slightly below the industry average of 74%.

Here’s a look at Aussie Broadband’s core NBN plans

Ratings are based on the Roy Morgan Single Source survey, in which almost 8,000 Australians (over the age 14) were polled as to how happy they were with their fixed line internet provider.

If you’re keen to get connected with one of these providers, here’s a look at how their NBN 100 plans compare.

NBN 100 Plans

Satisfaction winner Aussie Broadband is actually the cheapest option here, thanks to its $89 per month NBN 100 / 20 plan. NBN 100 / 20 plans have slower upload speeds than a typical NBN 100 (or NBN 100 / 40) plan but are cheaper as a result. An NBN 100 / 20 plan has upload speeds of up to 20Mbps, whereas an NBN 100 / 40 plan has upload speeds of up to 40Mbps.

TPG is a close second at second $89.99 per month. You can nab this plan on an 18-month contract or go month-to-month if you’re happy paying $129.95 in setup fees.

It’s worth noting that iPrimus and Dodo don’t offer NBN 100 plans. If you’re after a Telstra NBN 100 plan, you’ll need to have a FTTP or HFC NBN connection. If you’re connected via any other technology type, you’ll first need to sign up for a Telstra NBN 50 plan, and then purchase a $30 per month speed boost once Telstra have checked if your physical connection is fast enough.

And here’s a look at how unlimited NBN 50 plans from these providers compare.

NBN 50 plans

Runner-up Internode is your cheapest option here, priced at $59.99 per month on a six-month contract. However, your bill will go up to $79.99 per month after your first six months are over.

Belong is the most affordable option if you’d prefer to exclude timed discounts. You’ll pay $65 per month, but you will have to sign a contract. This does however get you a free modem and $80 of mobile credit if you’re also interested in changing mobile provider.

Aussie Broadband is one of the pricier options here at $79 per month, but if you’d like to go with Aussie and save a little on your monthly bill, you can drop down to a 500GB plan for $75 per month.


Alex Choros is Managing Editor at WhistleOut, Australia’s phone and internet comparison website.


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