If you're after an NBN plan you'll actually like, you might want to pay attention to the latest Roy Morgan Internet Service Provider Customer Satisfaction survey. Released last month, the survey polled almost 15,000 Australians (aged 14 and up) to see how happy they were with their internet daddy.
Buying a fast NBN plan should be simple, but there are countless variables that can affect how zippy your connection is.
Internode customers were found to froth their telco the most, with an 82 per cent customer satisfaction rating, closely followed by stablemates iiNet and TPG, who came in at 79 per cent and 74 per cent respectively.
Following the TPG Group were Optus and Telstra-owned Belong, both at 74 per cent, with Telstra itself at 72 per cent. In last place were Vocus Group-owned iPrimus and Dodo, at 71 per cent and 70 per cent, respectively.
If you’re keen to get connected with one of these providers, here's a look at how their unlimited NBN 50 plans compare:
Satisfaction winner Internode is actually your cheapest option here, billed at $59.99 per month on a six-month contract. However, your bill will go up to $79.99 per month after your first six months are over. Internode reports evening speeds of 44.4Mbps on NBN 50 plans.
Belong is your cheapest option when you exclude timed discounts, coming in at $65 per month. You’ll have to sign a 12-month contract but if you’re interested in changing your mobile provider too, Belong will throw in $80 of free mobile credit. Belong reports evening speeds of 40Mbps on NBN 50 plans.
TPG is up next in terms of pricing at $69.99 per month. This plan is available on an 18-month contract, but you can go month-to-month instead if you're happy to pay $129.95 in upfront setup fees. TPG reports evening speeds of 43.7Mbps on NBN 50 plans.
Here's how unlimited NBN 100 plans from each of these providers compare:
Before we take a closer look, it's worth noting Dodo and iPrimus don't offer NBN 100 speeds at all, and Telstra doesn't have an NBN 100 plan in its standard range. If you want 100Mbps on Telstra, you’ll need to sign up for an NBN 50 plan and buy a speed boost for an extra $30 per month.
TPG is the most affordable out of this group, billed at $89.99 per month with evening speeds of 78.2Mbps. Once again you can get this plan on an 18-month contract, or month-to-month if you're happy to pay $129.95 in setup fees.
Internode is again more expensive than its stablemate, coming in at $99.99 per month, alongside iiNet. However, Internode only reports evening speeds of 75.1Mbps on NBN 100 plans, which makes it slower than both TPG and iiNet. You can get this plan on a 24-month contract, or contract-free by dropping $99 upfront.
Last week the ACCC released its most recent real-world NBN speed report, and it looks like TPG is the leader of the pack. And in another spot of good news, the results across the board weren't too bleak.
Alex Choros is Managing Editor at WhistleOut, Australia's phone and internet comparison website.
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