CBA is currently having issues that are affecting both Visa credit cards and money transfers via Netbank and the CommBank app.
This article was originally published on August 20 at 12pm.
The problems have rendered some customers unable to transfer money online via the website or app. The issues have also been impacting some Visa credit card transactions.
Reports of the issues began early this morning and the bank issued a statement at around 7:30am
“We’re aware of an issue affecting non-CBA Visa card transactions at CBA merchant terminals and some payments in NetBank and CommBank app,” said a Commonwealth spokeswoman.
There have also been intermittent updates on social media, but with no indication of when the problems may be fixed.
UPDATE: 10:32am. Working hard to fix issue that lies with some Visa credit cards and some payments in NetBank / CommBank app. MasterCard and CBA cards are ok. CBA merchant terminals accepting alternate forms of payments including non-Visa debit or credit cards.— CommBank (@CommBank) August 20, 2018
ISSUE UPDATE 10.30 For our merchant customers with manual downtime functionality: Please switch to this procedure now. We’re very sorry for any inconvenience caused this morning.— CommBank (@CommBank) August 20, 2018
Morning everyone. We're aware of an issue affecting some Visa card transactions and some payments in NetBank and CommBank app. We're working to fix as a priority and we apologise for any inconvenience first thing on a Monday.— CommBank (@CommBank) August 19, 2018
CBA updated Twitter, stating that it has started seeing services restored for non-CommBank Visa card transactions at CommBank merchant terminals and that transfers and payments are now working on NetBank and via the CommBank app.
Update #1 at 12:23 – We're starting to see services restore for issues affecting non-CommBank Visa card transactions at CommBank merchant terminals. If you’re still experiencing issues, you can also try inserting the credit card and using the PIN to process transactions.— CommBank (@CommBank) August 20, 2018
Update #2 at 12:23 – Transfers and payments are now working in NetBank and the CommBank app. As we restore services some users may experience log-on taking a little longer than normal. We’re sorry – we realise this isn’t the best start to a Monday and we appreciate your patience— CommBank (@CommBank) August 20, 2018
However, there are still complaints that these services are still down and CommBank itself responded to someone on Twitter, saying that the app is in fact still not working, thus contradicting its previous tweet.
Hi Olivia, the App is still currently unavailable. ^Bea— CommBank (@CommBank) August 20, 2018
CBA has tweeted at me, stating that its system are working intermediately apparently due to the volume of people trying to log in.
Hi Tegan, our systems are currently working intermediately as everyone is trying to log back in. I will let you know once our systems are all fully operational. ^Bea— CommBank (@CommBank) August 20, 2018
CBA has updated Twitter again, saying that some customers are still experiencing issues with NetBank and the CommBank app.
Update at 2:52. We’re aware that some customers may continue to experience issues logging into NetBank and the CommBank app. We understand this is very frustrating and we apologise – we’re working to restore services as soon as we can.— CommBank (@CommBank) August 20, 2018
When I personally try to log into the website I’m still getting this:
When I tried to log into the app just now it worked, but took several minutes. This may be due to the aforementioned volume.
This latest CBA problems come several months after it had widespread issues that affected customer’s credit cards as well as eftpos, home loans, personal loans, and travel money card accounts across NetBank for 24 hours.
The bank came under fire from customers and media alike for the amount of time that it took to directly inform customers of the issues as well as name the cause.
Customers also experience problems in early August that affected loans, BPAY and credit cards — which reportedly included the tap-and-go function at retailers.
This story is developing.