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24 Hours Later, CommBank Is Finally Back Up [Updated]

Tegan Jones Avatar
Tegan Jones
24 Hours Later, CommBank Is Finally Back Up [Updated]

But we still have no answer as to why it happened.

The outages section of the CommBank website now indicates that all systems and services are restored. While this isn’t exactly the home page of the site, it’s something. Their statement reads:

We’re sorry that some customers experienced intermittent issues with our systems yesterday.

Our teams have worked around the clock to fix the problem and NetBank, CommBank app and CommBiz services are restored. We can also confirm credit card payments and transfers have been processed and customers will start to see these reflected in their accounts. We fully understand this has caused inconvenience and that some customers may have incurred late fees. We sincerely apologise for the inconvenience and would like to thank customers for their patience.

Announcements have also gone out across the bank’s social media channels:

Although some responses indicate continued problems earlier this morning, CommBank representatives on Facebook are assuring customers that services should be back to normal.

It’s also worth noting that no proactive measures were taken by CommBank to reach out to their customers. Many only discovered the issue after having their cards declined, payments not going through or loans disappearing.

While they did put out intermittent posts on social media, as well as on the 13 22 21 number and the CommBank app, they weren’t exactly forthcoming with information or actively trying to let people know what was going on.

While technical difficulties sometimes can’t be avoided, that doesn’t mean that dropping the ball on customer service, especially when it affects people’s livelihoods, is acceptable.

(This story is updating)

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