Samsung’s worldwide sales and production halt of the Galaxy Note7 has been rubber-stamped by the company’s Australian arm. Samsung Australia has just announced that it will voluntarily recall all Galaxy Note7 phones — both original units and replacement devices.
Samsung’s official statement, provided to Gizmodo, is below:
Samsung Electronics Australia has announced it is taking the proactive and voluntary step to extend its current recall to all Galaxy Note7 smartphones in Australia, including those that were provided as replacement Galaxy Note7 devices. Samsung Australia has made this decision as a precautionary measure following an announcement by Samsung Electronics advising that it had stopped production of Galaxy Note7 smartphones for the benefit of consumer safety.
[related title=”The Samsung Galaxy Note7 Recall” tag=”samsung-galaxy-note7-recall” items=”5″]
Customers in Australia who have a Galaxy Note7, both an original device purchased before 5 September 2016 or a new replacement Galaxy Note 7 device, should power down their phone and contact their original place of purchase. Samsung Australia is working with its operator and retail partners to ensure all customers can receive an exchange – including a Galaxy S7 or S7 edge – or full refund for their Galaxy Note7.
Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device.
“The safety of our customers is our first priority, which is why we are taking this further step and extending the current recall to all Galaxy Note7 devices, including replacement Galaxy Note7 devices,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia. “We know our Galaxy Note customers are among our most loyal customers and we sincerely apologise to them.”
Galaxy Note7 smartphone owners should visit the place of purchase of their device or call Samsung Customer Service on 1300 362 603 or visit http://www.samsung.com/au/galaxynote7-notice/.
All of Australia’s major telcos — Telstra, Optus and Vodafone — have previously asked customers to return their Galaxy Note7s for either a refund or an exchange to another device.