A Health Insurer Lost Six Hard Drives Holding Data From A Million Customers

A Health Insurer Lost Six Hard Drives Holding Data About 1 Million Customers

The US health insurer Centene has admitted that it's performing an "ongoing comprehensive internal search" for six hard drives. Sadly, those hard drives contain personal details about 1 million of its customers. Oops.

Centene, based in St Louis, says that the hard drives in question contain personal data about people who received laboratory services between 2009 and 2015. Stored on the drives are details including names, addresses, dates of birth, social security numbers, member ID numbers and health information.

One small scrap of good news: the data doesn't contain any payment or credit card details. And Michael F. Neidorff, the President and CEO of Centene, claims that his company doesn't believe the information has been used "inappropriately."

While the company doesn't know where the drives are, it does know how they went missing. "The drives were a part of a data project using laboratory results to improve the health outcomes of our members," points out Neidorff.

Affected customers will receive free credit and healthcare monitoring. So, that's something, we guess.


Image vy Jason Dalrymple/Shutterstock



    Check between the couch cushions, always the best go to place.

    "LOST" six harddrives.
    i call BS.

      Really? They would have thousands of the things I'd imagine. I have a friend who does contract work for large companies (usually networking/rollout stuff) and it's not uncommon to hear about lost computers even.

        i work in IT, so i guess im judging from a harsh place.
        in our company we have 1 server room on site and 1 server room off site and we know everything thats in every rack and have reporting software for every piece of hardware in the racks so when anything malfunctions, we get notified straight away.

        you would think that hard drives with that sort of data on it would be treated with some form of importance and should have redundancy measures in place, even if its a write to back up each day, or secondary off site copys.

        its not that hard to implement back up prevention measures. it just seems too convenient to 'lose' information that important.
        the company i work for is probably no where near the size of the one in the article, but we take data loss very seriously and have multiple counter-measures in place to ensure minimal downtime.

        thats why it shocks me.

        Last edited 01/02/16 3:27 pm

          Agreed. This is just a little bit too convenient. This data gets in the hand of other health insurers and bam, anyone with an existing health condition has a snow balls chance in hell of getting insured.

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