Global roaming is already expensive, but Telstra overcharged people by how much?!
The Australian Communications and Media Authority (ACMA) has opted to formally warn Telstra over a breach in the TCP Code, applicable to all telcos.
Telstra was found to be overcharging around 260,000 customers for international roaming between 2006 and 2012. The ACMA found that Telstra had incorrectly billed customers multiple times for a single data session meant to only carry the one fixed flag fall cost.
The telco failed to correctly investigate the issue when a customer reported it in 2009, and as such got slapped by the regulator today. It notified the ACMA over the issue in 2012.
The ACMA says Telstra is undergoing a broad compensation plan for customers to repair the issue.