I ask because Telstra has just started 24/7 Twitter support and finally launched Facebook customer service, too. We can be hard on the telcos (usually rightfully so) but this is good to see. Still, I'd like to hear about your experience.
Below is a quick look at what some of the other big mobile carriers are doing. In my experience at least, I’ve found answers to my problems and had things resolved much quicker than I would doing cartwheels over the phone. What about you?
Telstra: Twitter and Facebook (chat) Optus: Twitter and Facebook (Mon-Fri, 9am-8pm & Sat 9am-5pm AEST.) Vodafone: Twitter and Facebook (Mon-Fri 8am-midnight and weekends 9AM-5.30PM AEST.) 3: Twitter and Facebook (Mon-Fri, 8am-4:30pm) Virgin: Twitter and Facebook (though their Facebook wall doesn’t really show much support conversation, no times listed, either).