You Won't Fix My Hard Drive Because I WROTE On The Label?

Almost no one reads the lengthy terms and conditions that come with nearly every piece of technology. But here's a reason you may want to start: Toshiba is charging a customer over $US400 to fix his friend's hard drive because he wrote "X Faulty" on the label.

Chris, a computer technician, determined that the drive was defunct and did what he normally does when confronted with a broken hard drive - he marked it so no one else would use it. After he sent it in for repairs, Toshiba responded with an email, saying the label was "written/torn" and they refuse to cover "this type of damage". You would hope they'd give the two a break. But no. They're charging $US357.85 for parts and $US60 for labour - totalling $US417.85.

Doesn't Toshiba know that sometimes following directions doesn't pay off? [The Consumerist]

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