Telstra don't exactly have the best reputation when it comes to customer service, but it's an image they're really hoping to change with the launch of Telstra Plus Premium Support. The service will help your grandparents install tech around the house so you don't have to.
Essentially a rival for the guys at Gizmo, Telstra will be offering the service not just for their products, but for any technology services. The service offers up front quoting, and if they don't fix anything, you don't have to pay anything. Depending of the level of support needed, the service will cost between $59 and $269.
Naturally, none of you will need to use this service. But if you don't feel like spending Christmas Day setting up your Uncle Bob's wireless router this year, it might be worth keeping in mind.