US carrier Verizon Wireless, writing to us this evening, has officially confirmed it will notify 15 million customers with word that they will soon receive compensation for more than $US90 million in "mistaken past data charges".
Each customer should expect a credit in the $US2-$US4 range, though some royally screwed customers will "receive larger credits or refunds," the statement read. The credits will begin to flow sometime later this month and into November.
Additional explanation provided by Verizon from their email:
As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $US1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the web, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future.
Who among you Verizon-wielding readers was on the receiving end of a data overcharge? Anyone?