Dave Winer – the father of blogging and the RSS – has published this article on Apple’s current situation. His prediction: The Reality Distortion Field bubble is “about to burst” and Apple is going to suffer the ugliest shitstorm you’ve ever seen.
Now Rex Hammock, who I admire as a friend and as a pundit, wrote a piece about Apple and the crazy situation with the iPhone 4. He’s right, but he doesn’t quite go far enough in his analysis.
I don’t think the problem is with the iPhone 4. I think what we’re seeing is Apple’s charm wearing off. The Reality Distortion Field bubble is about to burst. Their run as the Exceptional Company is about to end. And they’re going to be the last ones to figure it out. And it’s going to be the ugliest shitstorm you’ve ever seen.
Why will it be so ugly? Because Apple’s hype has been steadily inflating since 1997 when Steve Jobs returned, and it’s never taken a dip. They’ve risen from being written off to being worth more than Microsoft.
It will be ugly because Apple is going to let it get ugly. Because unlike the oil companies they have no experience with PR disasters. When I read their first public response on July 2, the one that said the problem was the meter measuring the strength of AT&T’s signal, I couldn’t believe this was meant to be taken seriously. It’s the kind of story The Onion might have written on a bad day. Or Jon Stewart. That a corporate PR team wrote this says how unseasoned their people are. That they thought this answer was going to satisfy anyone says how out of touch they are with the world they are in.
“We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.
“Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.”
Apple has no concept of what’s it like to be disbelieved, untrusted, seen as an American corporation and nothing more.
I wonder how Apple is going to deal with their first serious virus. Microsoft, when they had to deal with malware, was in denial for years. They thought it was the users’ problem. Until they finally saw people switching to Macs (as I did) just to get away from all the crazy shit that was attacking Windows users.
Apple is a company that desperately needs to grow up and wipe the smile off its face, and roll its sleeves up and start to appreciate that they’re no longer the upstart, the underdog, the Crazy One in the Richard Dreyfus ad. They are The Man, the Boss, the one who, from now on, everyone is going to be taking shots at and shits on.
I use Macs. I’m typing this on a new 27-inch iMac. I stood in line to buy the iPhone, in the sweltering summer New York heat. I was pleased when Apple people came out to bring us bottled water. More of that Apple. More care and concern for the people who give you not only their respect and adoration, but also their money. The rules that apply to The Rest Of Us are about to apply to you. Time to get ready for it.
BTW, I am an Apple shareholder.[imgclear]
Dave Winer is a visiting scholar at NYU’s Arthur L. Carter Journalism Institute. He pioneered the development of weblogs, syndication (RSS), podcasting, outlining, and web content management software; former contributing editor at Wired Magazine, research fellow at Harvard Law School, entrepreneur, and investor in web media companies. A native New Yorker, he received a Master’s in Computer Science from the University of Wisconsin, a Bachelor’s in Mathematics from Tulane University and currently lives in New York City.