The saga continues. A reader forwarded us this note he got from AT&T, simply stating that his iPhone 4 preorder had been cancelled, for no apparent reason. And he's not the only one.
Even for AT&T, a company that's proven itself adept at frustrating its customers, last week's iPhone 4 preorder was a clusterfuck of impressive proportions. Servers meltdowns, privacy breaches, redundant charges and mixed-up shipments—it had it all.
So it's not entirely surprising that there seem to be some aftershocks from the fiasco, and they're arriving in the form of cancelled orders. A reader, Craig, found the above email in his inbox last night, cancelling his two iPhone pre-orders. They read:
Your iPhone order has been cancelled.
Your credit card has not been charged.
If you believe you have received this email in error, please return to the AT&T store where you placed your order.
As of the time he wrote, his credit card still had the "pre-authorized" charge. We figured it might be a fluke, but then we got this troubling email from another reader, with the subject "IPHONE ORDER CANCELLED!"
My apple order got cancelled, ive been calling back and forth to Apple and ATT.. they both have no idea why it was cancelled, att says apple was out of stock and apple says att said i wasnt eligible.... they say alot of people are calling about it
A lot of people are calling about it? That's no good. Apple and AT&T playing the blame game? That's even worse. It's hard to say how widespread the issue is, but at this point it's safe to say that no one should consider their pre-order a guarantee until they have a new iPhone in their hands next week.
Now, we realise that this pre-order slapped AT&T's services with an unprecedented amount of traffic, and, hey, maybe come next weekend everything will have worked out and we'll all be drinking beers and talking to each other on FaceTime and saying, "Man, that pre-order shit had me worried!" But if Thursday rolls around and a sizable amount of customers who were promised new iPhones don't in fact get them, well, it could get ugly.
[Thanks Craig, Sean]