Boing Boing Cory relates this tale using his $US100/year global support service for his Lenovo laptop and actually liking what eventually happened. Wha??
The Benjamin-a-year plan entitles the user to a service rep to come out next-day, no matter where on the planet you are — provided it's somewhere reasonable, we'd assume. The tech guy came by his office and fixed exactly what was wrong, basically doing an in-house call that Apple stores, even with their notoriously decent service, couldn't match. I mean, in-house? And they even ignored the fact that he put Linux on there instead of his original Vista?
He does some caveats on his experience with IBM/Lenovo as a whole, and you can check that out over at BB. [BoingBoing]