3G MicroCells: AT&T Wants You To Pay To Fix Their Own Failures

3G MicroCells: AT&T Wants You To Pay To Fix Their Own Failures

AT&T’s network is basically a huge failure. And if you want to fix their incompetence in your area, you’ll need to pay an additional $US20 a month for a 3G MicroCell. I call bullshit.

Danny touched on this earlier, but the logic here is blowing my mind. How little regard for your customers do you have to have to offer a product that fixes your own product for an additional fee every month? Seriously, somebody explain to me how this is going to fly.

Leaks point to the MicroCell costing $US20 a month to people who want to fix the dead spot in their apartment by running their phone through the internet. Let’s break this down.

Basically, AT&T didn’t have a strong enough network to handle the iPhone. It still doesn’t. Yet they still charge about $US100 per month on average to iPhone customers, who have to deal with dropped calls, delayed voicemails and unreliable 3G speeds. If you are in a particularly bad spot, the 3G MicroCell will let you run your calls and data through your internet connection rather than over their shit network.

Where do they get off charging for this? Femtocells will actually reduce the load on their networks. It shifts the traffic over to the internet provider you’re already paying for (which I’m sure ISPs will just love). How does this earn AT&T $US20 per month?

The way the iPhone performs on AT&T’s network, they should be giving these out to people for free. In NYC and San Francisco, the service is near-unusable a good percentage of the time. AT&T is always talking about how they’re increasing coverage, but it never seems to get better. In fact, the week after they claimed to have completed upgrades in New York, my experiences with their coverage got noticeably worse.

Imagine this was the case with any of your other monthly bills. Oh, sorry about the brownouts! The power company has had some troubles at the plant. I know it was inconvenient, but they’ll fix it for you with a solar panel for an additional fee per month. As for your gym membership, sorry that it was closed four days a week last month! For an extra fee every month you can get a Bowflex so you can still work out whenever that happens.

It’s ludicrous. If their network was solid, these MicroCells wouldn’t even need to exist. AT&T is cutting off your arm and then trying to sell you some bandages. Hey, AT&T: people are already paying you for cell service. You can’t charge them again for the same service. Fix your fucking network.