Blockquote: ‘Suing your customers is a bad idea’

Irving Azoff, CEO of Ticketmaster: “They were afraid of Napster, they were afraid of iTunes; The business resists change…Basically the record industry sat around and tried to protect an old model; Yeah, suing your customer is a bad idea.” [All Things D]

The irony of a man in charge of a company who artists and consumers both hate making this statement apparently was lost on him.