Amusing But Sad Video Shows Verizon Reps Misquoting Rates 93 Percent of the Time

Eyeless Writer called Verizon 56 times to ask two different data pricing questions: one about going over limits, another about roaming. A ridiculous 93 percent of reps answered at least one question incorrectly. Only 2 percent got them both right. Don't they have computers in front of them to cheat when they don't know the answer? [Eyeless Writer via BBG]