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TIO Complaints Are Down, But Only For Some Telcos

The Telecommunications Industry Ombudsman released its latest Complaints In Context report yesterday, and while the continuing trend sees overall complaints dropping further, the news is better for some telcos than others. Telstra, continuing a steady trend of decreasing complaints, saw complaints drop from 7.1 in every 10,000 to 6. Vodafone has dropped all the way down from 19.3 to 6.3, while Optus has seen a rise from 5.4 to 8.5 complaints in every 10,000 services in operation.

TIO Complaints Are Down, Except For Disgruntled NBN Users

The Telecommunication Industry Ombudsman has released its annual report and while complaints are down overall, there are a lot more unhappy NBN customers.

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