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Regulars
Canberra Man Chains Himself To Optus Store, Frustrated Over iPad Customer Service
Gizmodo just got off the phone with Laurence Kain, a small business owner who earlier this afternoon took the extreme step of chaining himself to the Canberra City Optus store. He said his “peaceful protest” was a last resort after unsuccessful attempts to switch the ownership of his iPad data account between his businesses, despite three previous store visits and five hours on hold. Updated
TIO Customer Service Survey Highlights Telco Run Arounds
Hands up if you work in a call centre? Two hands up if it’s for a telco. I feel your pain. I’ve had sojourns at both One.Tel and Vodafone in the past (yeah, I should stick to writing). It’s tough navigating issues from the inside, let alone as a customer — which is why I’m not shocked by new data released by the Telecommunications Industry Ombudsman (TIO) today. For instance, 39 per cent of the 516 customers surveyed tried more than 6 times to resolve issues, and around 20 per cent spent over 9 hours doing so.
