tio
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Customer Complaints Jumped After Optus Outage, Telco Ombudsman Reveals
Complaints to the telco ombudsman rose at the end of 2023 amid the Optus outage, though most complaints were about Telstra.
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There Were Nearly 120,000 Telco Complaints Made to the TIO This Year
The TIO received less telco complaints this year than last, but it still recorded a whopping 119,400 of them, according to a report from the ACCC.
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Like It Or Not You’re Getting The NBN, So What Are Your Rights?
Complaints about the NBN involving connection delays, unusable internet or landlines and slow internet speed are on the rise. Most Australians will be forced to move onto the NBN within 18 months of it being switched on in their area, and that means navigating what can be confusing new contracts. So, what are your rights…
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NBN Complaints Have Doubled In 2016: TIO
Customer complaints about NBN connections are up by 63 per cent, and complaints about NBN line faults are up nearly 150 per cent, according to the Telecommunications Industry Ombudsman’s 2015-16 annual report released today. The NBN now accounts for almost 12 per cent of TIO complaints, but there’s also a good side to the news:…