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Aussie Complaints Soar Over Flaky Broadband

Sluggish speeds, instability and connection delays are on the rise as complaints to Australia’s telco watchdog leap more than 25 per cent.

Lycamobile Found Not Keeping Records Of Complaints

The Australian Communications and Media Authority (ACMA) has directed mobile service provider Lycamobile Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code following a complaints-handling investigation. It turns out Lycamobile hasn’t been keeping records of due response dates for its complaints. In some cases the telco didn’t advise customers of delays in dealing with their complaints, or keep records of proposed resolutions.

TIO Complaints Are Down, But Only For Some Telcos

The Telecommunications Industry Ombudsman released its latest Complaints In Context report yesterday, and while the continuing trend sees overall complaints dropping further, the news is better for some telcos than others. Telstra, continuing a steady trend of decreasing complaints, saw complaints drop from 7.1 in every 10,000 to 6. Vodafone has dropped all the way down from 19.3 to 6.3, while Optus has seen a rise from 5.4 to 8.5 complaints in every 10,000 services in operation.

TIO Complaints Are Down, Except For Disgruntled NBN Users

The Telecommunication Industry Ombudsman has released its annual report and while complaints are down overall, there are a lot more unhappy NBN customers.

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