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Telstra Blames Outages On Dodgy Modems And DNS

Telstra has shed some more light on the reasons behind its recent NBN and ADSL outages, telling customers their modems’ firmware and a bug in the telco’s network-level DNS is to blame.

Telstra NBN And ADSL Outages Are Still Not Fixed

Despite the telco’s assurances that last week’s huge outages have been fixed, many customers across the country are still unable to connect to their NBN and ADSL services. Service is gradually returning, with Telstra advising customers to regularly cycle their modems to attempt to connect to the network, but it’s been a rough four days for Telstra in a year that’s been full of major outages.

Here Are Woolworths' New 'Simple' Mobile Plans

Woolworths today launched three new “simple” phone bundles, designed to make it easier to choose the right inclusions on a range Samsung phones (including the S7, S6, S5 and A3) “at supermarket prices”.

Running on parts of Telstra’s 3G and 4G mobile network, the plans come with a “zero-bill shock” promise so you never spend more than your agreed amount.

Telstra Is Spending $50M To Fix Its Network

Don’t worry about writing your free download wishlist anytime soon. After three apparently unrelated significant outages this year already, resulting in compensation via two free data days — which saw data download records smashed — Telstra appears to be keen to avoid it happening yet again.

Keen enough to spend $50 million on fixing its network, based on recommendations from the freshly-completed network review the telco started in February.

You Should Take Better Care Of Your Phone

Opinion: The 24-month phone contract is dead, writes Phone plans go out of date quickly, leaving their buyers stuck with small data quotas. But there’s also the fact that new smartphones, bundled with these plans, are apparently a Bad Idea — because they can be lost, or damaged, or stolen.

It’s that last point that is particularly galling.

Woolworths Mobile, Aldi Get 4G On Telstra's Network From Today

Telstra has finally opened up its higher-speed 4G mobile network for its MVNO partners Aldi Mobile, Woolworths, Telechoice and Better Life, and that means those telcos’ customers can now enjoy faster download speeds and even wider network coverage — but there’s a catch.

ACCC Sets New Prices For Behind-The-Scenes Telco Backhaul Data

The cost to ISPs for wholesale data is getting cheaper every year. That’s the gist of the ACCC’s just-released report into domestic transport capacity, which says that the cost of high-speed telco backhaul has fallen as much as 78 per cent for long distance routes. Australia’s favourite national outpost Tasmania remains the thorn in the side of ISPs everywhere, though, with a new charge levied for the skinny pipes (and Basslink) running from the mainland.

Telstra Is Once Again Supporting Marriage Equality

Last week Telstra announced that it would be taking a “neutral stance” on marriage equality — a position in stark contrast to its history of supporting the LGBIT+ community.

“It is clear that rather than Telstra stepping back we should in fact step forward and support our view for marriage equality and so that is what we will do,” Telstra CEO Andrew Penn said in a statement today, confirming Telstra will once again be supporting marriage equality in Australia.

Telstra's CEO Tells Staff Its Marriage Equality Stance 'Will Be Disappointing To Some People'

Telstra CEO Andy Penn has taken to the company’s internal message board to tell employees that while he understands its move away from explicit support for marriage equality in Australia may be “disappointing”, he and Telstra management believe that it’s now up to government to decide the matter.

Penn says the company’s “diverse customer base” means the company should not get in the way of political “process”, and that Telstra should “respect… personal views.”

Telstra, It's 2016, Marriage Equality Isn't An 'Ideology'

Opinion: Last year the telecommunications giant publicly supported Australian Marriage Equality, the major campaign group for same-sex marriage in Australia. Now it says “Telstra has no further plans to figure prominently in the wider public debate.”

Organisations such as Telstra in the best position and are the least likely to suffer ill consequences of any facet of society when speaking up for human rights, so why the cowardly backflip? Do contracts with the Catholic Church mean more to Telstra than the equal rights of it’s customers? It’s difficult to draw any conclusion for this other than, sadly, yes.

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