Hands up if you work in a call centre? Two hands up if it’s for a telco. I feel your pain. I’ve had sojourns at both One.Tel and Vodafone in the past (yeah, I should stick to writing). It’s tough navigating issues from the inside, let alone as a customer — which is why I’m not shocked by new data released by the Telecommunications Industry Ombudsman (TIO) today. For instance, 39 per cent of the 516 customers surveyed tried more than 6 times to resolve issues, and around 20 per cent spent over 9 hours doing so. More »
Back in May, the Australian Communication and Media Authority (ACMA) drafted a report that called for telcos to lift their game. Recommendations included ending advertising with misleading terms like cap or free, and notifying you when you’ve hit a certain amount of usage. The response submitted by the telcos was released this week, and included fun tidbits like “providing more information about telephone pricing and plans would only confuse consumers.” More »
The Galaxy S II is probably the hottest phone out there at the moment, and while we’ve already heard about Optus and Telstra’s plans for the handset, Voda were unnaturally quiet. Until yesterday when the telco announced its new pricing and pre-order offer. More »
There’s been little relief for our northern neighbours today as flooding continues throughout Queensland. The damage continues to affect major communications infrastructure, with all the major Telcos having to battle the weather to try and keep services running. More »
You can’t remember the last time you used your home phone, but you don’t want to jump on the Naked ADSL2+ bandwagon because that phone number is really important for reasons no one else gets. Well, what if you could go naked and keep your number? More »
The iPad bandwagon is huge. Even with everybody already on board, there was still plenty of room for Internode to join the party with the announcement of their new NodeMobile MicroSIM cards. More »
Last week we told you that Vodafone were charging calls made to 3 mobiles as if they were Voda to Voda. This morning, VHA confirmed it: More »
Back in March when Vodafone and Three refreshed their postpaid pricing, they introduced free Vodafone to Vodafone and Three to Three calls, but not from one to the other. According to Whirlpool, that all changed back on June 7, with some customers calls from Vodafone to Three being marked V23 and not actually costing them anything. More »
