Computing

Thank You/Damn You Sys Admins!

National sys admin day is a good day to remember the complicated relationships we’ve all had with them.


Computing

The Young And The Restless And The Tech Support Guy


July 15, 2010

Apple Making Minor Changes To The Genius Bar

According to MacRumors, Apple is looking to make some minor changes to their Genius Bar. The focus will be on an active queue management, employee multitasking and performing more overnight repairs.


July 3, 2010
Computing

What To Do When Technology Passes You By

There was a time when I was the family “tech guy”. Assembling sounds systems and debugging computers was my household contribution. These days, however, I’m not sure I could pick an HDMI cable out of a box of snakes.


July 2, 2010
Computing

Tech Support Team To Russian Spy: "If This Doesn’t Work We Can Meet Again In Six Months"

Looks like those Russian spies who’ve been lurking around the US recently aren’t so different from you and I. They also have to deal with incredibly crappy tech support representatives, long wait times and stupid suggestions.


June 10, 2010
Online

Why Old People Shouldn’t Use The Internet

Honestly, it’s safer for all involved if old people just stayed seated in front of The Young and the Restless. Here’s what happened a few weekends ago when a “mature” lady didn’t understand why Pac-Man was on her Google.


May 15, 2010

Whatever You Do, Don’t Use Apple Support This Weekend

Basically all of Apple’s support servers will be offline this weekend, so “customer support will be limited to basic troubleshooting,” according to an internal memo. So avoid all forms of Apple tech support, from Apple Stores to Authorised Service Providers.


April 22, 2010
Mobile

Nexus One Bugs No Longer Of Interest To Google

Start pricing up HTC’s Desire or Incredible, Nexus One owners, as Google has put down its hammer and announced “we are no longer investigating further engineering improvements”. You’re stuck with those bugs for good.


February 13, 2010
Geek Out

Fear And Loathing On A Tech Support Call

A lot of people incurred the wrath of Hunter S. Thompson over his long career, and with this recently unearthed recording we can now add the “fools”, “bastards” and “idiots” who worked at his local electronics shop to that list.


January 27, 2010
Geek Out

Dell Remotely Turns Woman’s Webcam On Without Permission

Dianne Annunziato is accusing a Dell technician of becoming a virtual peeping Tom during a support call by remotely turning on her webcam.