Technical Support

Computing

Have You Ever Unlocked Any Of These Computing Achievements?

7:30AM February 3, 2012 | Jesus Diaz

Even if you don’t work in the IT department, you probably have unlocked or help unlock some of these achievements, whether it’s the “Have you tried to restart?” or “The Network is down.” We all have been there. More »


Computing

Apple Tech Support At Its Very Finest

11:45AM September 8, 2011 | Brian Barrett

Problem: you’ve got a computer that you want to take from one location to another. You see your hands, you see the iMac, you just can’t for the life of you figure out what comes next. Apple to the rescue! More »


Computing

Your Parents’ Opinion Of Your Computer Skills Might Be Inflated

12:20PM July 22, 2011 | Brian Barrett

OK, so it’s a pain that every time the littlest thing goes wrong with your parents’ computer you’re their go-to IT guy or gal. But let’s be honest: there’s something not terrible about being a sci-fi hero – even if the real Neo is a search engine. [TNW via 9gag]


Online

Google Will Teach Your Parents Tech So You Don’t Have To

1:20AM December 15, 2010 | Brian Barrett

It’s an all-too familiar plight: every Christmas you head home for some togetherness and good cheer, and suddenly you’re a one-man tech support team for a family of techno-neophytes. But take heart! This year, Google’s on the job. More »


Computing

The Tech Support Call Of Our Dreams

11:00PM October 15, 2010 | Brian Barrett

There’s a chick two phones over with a stuffed penguin doll and a poster of some bearded dude with swords. Heck, I’d want to be transferred over to her for any call, not just tech support. More »


Entertainment

I Wish This Really Happened When A Computer Crashes

1:00AM October 15, 2010 | Jesus Diaz

newVideoPlayer( {"type":"video","player":"http://www.youtube.com/v/ZhMoxXilwro&hl=en&fs=1&hd=1","customParams":[] ,"width":570,"height":360,"ratio":0.615,"flashData":"","embedName":null,"objectId":null,"noEmbed":false,"source":"youtube","wrap":true,"agegate":false} );

This isn’t a sweded movie, but a completely new short film showing what really happens when a computer crashes, without a single digital special effect. It’s all cardboard, wires and a ton of ingenuity. More »


Online

I Feel Like This PayPal Automated Support Bot Most Days

3:40AM September 16, 2010 | Jesus Diaz

I guess artificial intelligence is not as intelligent as I thought it was. Yes? [Thanks Karl!]


Online

Apple’s Express Lane Is Their Faster Online Tech Support Service

12:23AM September 15, 2010 | Kat Hannaford

Available for Apple customers still within their warranties, Express Lane is a fancy tech support service for cutting down forum-trawling to find help faster. It also stores details on previous issues you’ve had with their products. More »


The Apple Geniuses With Time On Their Hands

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8:00AM September 1, 2010 | Alex Kidman

Getting a Genius Bar appointment doesn’t have to involve lengthy waits, if you know how to shop around. More »


Computing

Soldiers Try To Trade Tech Support For Intel

6:00AM August 14, 2010 | Spencer Ackerman - Wired

Captain Christian Balan shows up holding a spool of Cat-5 cable, eager to play tech support. If he can get the computers running in this relatively prosperous town of 4000 people, maybe the platoon will get some tips about local insurgent activity. More »