tech support

10 Tech Support Questions My Mum Has Asked Me (And How I Answered)

Being a tech blogger has made me the default tech support for my family. Especially for my mother. While she’s pretty savvy, all things considered, she still asks me some pretty funny questions.


Her Tech Support: Troubleshooting Your AI Girlfriend

Relationships are hard. Especially when your partner inhabits a completely different realm of sentient existence that your frankly puny human mind could not be expected to fathom under any circumstance. The good news? You have tech support.


What Are The Best Tech Support One-Liners Your Parents Have Asked You?

I’m at my parents’ house for the weekend. Loosely translated, I’m doing some minor tech support for the next few days. My mother just implored: Siri now hates me. Can you help me? Sure, mum.


Dell Customer Support Uses Fake 'Sweepstakes' To Push Unnecessary Warranties

Don’t dial up Dell’s tech support unless you hate yourself. Laptop Magazine did some undercover sleuthing and in a simple call about a battery issue, a rep claimed that they had won a sweepstakes that entitled them to pay Dell $US317 for a four-year extended warranty. What luck!


Samsung's Series 8 SSDs Are Designed For Your Parents

Now that all of our computers are much faster thanks to solid-state storage, it’s probably time to start thinking selflessly and gear up those around us so that they can enjoy fast boot speeds, too. But being the IT guy for your family sucks, right? Thankfully, Samsung understands, and has released a new parent-proof SSD kit.


Are Kids Today Feigning IT Ignorance?

Kids today! According to a press release from iiNet, these little upstarts are feigning ignorance when it comes to technology matters so they don’t end up with the unpaid title of resident IT support person.


How Can I Make Sure My New PC Isn't A Dud?

I just bought a new computer and, seeing as hardware failure rates are pretty high these days, I want to make sure it isn’t going to suddenly die on me in the middle of an important project. Is there anything I can do to ensure it isn’t a dud? Sincerely, Paranoid Computer Buyer


Ever Used Twitter Or Facebook For Help With Your Mobile?

I ask because Telstra has just started 24/7 Twitter support and finally launched Facebook customer service, too. We can be hard on the telcos (usually rightfully so) but this is good to see. Still, I’d like to hear about your experience.


Australians Are 'Technically Backward And Drink Constantly'

That’s the delightful view of the ‘culture instructor’ at an Indian IT call centre group. A Mother Jones reporter recently went behind the scenes, and discovered that apparently, “the average Australian’s mobile would be no better than, say, a Nokia 3110 classic.”


The Worst Part Of Coming Home For Christmas

I swear to fucking God, if I come home this Christmas and find out my parents are still unplugging their computer from the wall when they want to turn it off, I will fucking snap.


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