Tagged With tech support

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Now that all of our computers are much faster thanks to solid-state storage, it's probably time to start thinking selflessly and gear up those around us so that they can enjoy fast boot speeds, too. But being the IT guy for your family sucks, right? Thankfully, Samsung understands, and has released a new parent-proof SSD kit.

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Kids today! According to a press release from iiNet, these little upstarts are feigning ignorance when it comes to technology matters so they don't end up with the unpaid title of resident IT support person.

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I swear to fucking God, if I come home this Christmas and find out my parents are still unplugging their computer from the wall when they want to turn it off, I will fucking snap.

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Waiting on hold when you need tech support, want to make a complaint or just need to pay a bill is the bane of humanity. That's why Internode's new beta service, that lets you check the average wait time for their support lines online is like manna from heaven for Internode customers.

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Netgear is launching their new GearHead service, which provides support and assistance in setting up any of your home networking gear—whether it's made by Netgear or not. The brand independent service is a service in the same vein as Best Buy's Geek Squad, except it's focused soley on home networking (and they probably won't steal your porn). It's available 24/7, and comes in two different pricing plans: An annual subscription that offer's unlimited support, or a one-off, pay-per-incident service.

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You've probably wondered what it takes to become a Genius at an Apple Store. I mean, they're called Geniuses, and it's Apple, and they only deal with Apple products, so they know them to the core, right? Well, in at least one Apple Store, not so much. MacBlogz's Aviv went through the whole process of applying, which he has helpfully documented for us. After answering 17 out of 20 ridiculously easy technical questions correctly, he was offered the job for $US17 an hour (which you can see in the letter below). Because that made him not just a Genius, but a superstar.

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As part of their US$300 Million ad campaign Microsoft has announced that they will begin to deploy in-store representatives to large chains like Best Buy and Circuit City to help consumers with their PC issues. Like their Apple counterparts, The "Microsoft Gurus" will not be paid on commission and they will be available to handle general questions and give demos of products—but they will not be available for any real tech support or repairs. So they are kind of like Apple Geniuses, only a lot less useful. Nonetheless, Microsoft plans to roll out around 155 of these trained experts during an initial trial run sometime before the end of the year.

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If only John Mayer's dad lived in Australia and owned a Dell. Then all of John Mayer's dad's tech support questions could have been easily answered by the good folks at Gizmo.

You see, today Dell and Gizmo announced that they were going to get intimate, with Gizmo services like setting up your Dell PC or setting up a wireless network available as an optional extra when purchasing a new Dell machine.

While it's highly unlikely that anybody reading this would need tech support to set up their own computer, this could be the kind of thing that you purchase for your own mum or dad when buying them a PC, so you can save yourself the 1,742 phone calls about how to get the computer working or, in John Mayer's case, finding an application.

Pricing is a bit on the expensive side, but look at it this way: they have to put up with all of those inane questions from old people so you don't have to. Isn't that worth something?

Pricing is below.

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newVideoPlayer("/johnmayer_gizmodo.flv", 476, 376,""); In a twist of destiny, John Mayer—the guy who writes to Apple Support saying "Hey guys, John Mayer here" and actually gets replies back—had to turn into tech support guy after his dad called saying "Hey, John Mayer's dad here." The musician tried to guide his father through Mac OS X in order to find his Entourage icon with no success, getting more and more frustrated with every turn of the conversation. We were able to grab the hilarious 100% unedited clip from TMZ before it disappeared.