Phones
JD Power Ranks the iPhone Highest in Business Wireless Smartphone Satisfaction
Posted by Sean Fallon at 6:00 AM on November 7, 2008
JD Power and Associates have awarded the iPhone the top spot in their annual survey measuring overall customer satisfaction among business wireless smartphone users. On a scale of 1000 (measured by five key factors in order of importance: ease of operation, operating system, physical design, handset features, and battery aspects) Apple's iPhone scored a 778, followed by BlackBerry-maker RIM with a 703 and Samsung with a 701. This is significant for two reasons: JD Power has a reputation for reliable research and the survey focuses on business users—an area traditionally dominated by last year's winner the BlackBerry.



AT&T is circulating a survey among some of its longer-term iPhone users with a checklist of features they'd like to see. It's a follow-up to a similar survey a few months back, and apparently also serves to judge reactions to the 2.1 firmware. Some of the most regular complaints make the list, including picture messaging through MMS, landscape mode for email, a user-replaceable battery, and the all-mighty cut and paste. The survey probably doesn't imply any kind of imminent changes, but it's nice to hear that AT&T is trying to listen to what we've all been screaming for so long. [
An iTunes customer survey suggests that Apple is looking at selling iTunes gift cards for specific music, shows and movies. A nice branding idea, but I could definitely see some tragedies coming out of this—your mum buys you a card for the this entire season of Heroes, but halfway through it, you give up because you just can't take Hiro and Ando's ineptitude anymore. Or, your girlfriend gets one for Sex in the City even though she'll never watch it on iTunes, and then you can't use it for something better, like watching George Lucas rape Indiana Jones on South Park. Like I said, tragedies. - Thanks Alaska!
Microsoft is at least considering releasing a consumer-priced version of its Surface computer, if a marketing research survey is to believed. The survey is centered around a device called "Oahu," which, from its description, sounds a lot like the table we've all come to know and love: a multitouch flat screen that sits like a table top and allows for multiple users to interact with it at once.
A new study on the "Happiness Index" polled 8,500 Australians aged 18-64, and it found that for men, they were happiest while on the internet. For women, on the other hand, they were made the most happy while spending quality time with the family. I can't see how the discrepancy could cause any relationship problems.
This is not your father's college class. Hell, it isn't even mine, and I've only been out of the system for five years. What I'm talking about is this
In a recent survey, 757 gay and lesbian participants were asked to rank companies by their gay-friendly factor. Apple came in first place among tech companies with 39% of participants strongly considering the brand to be gay-friendly. Among all brands, Apple came in second behind Bravo (who dominated with a rating of 52%). But alas, things didn't turn out so well for our friends (we can no longer be seen in public with) at Samsung. 