support
Science
‘It’s Possible to Receive a Small and Quick Electrical Shock From Your Earbuds While Listening to iPod’
7:35PM John Herrman | From Apple’s support pages, a warning about potential static electricity buildup in earbuds, in which Apple has been reduced to explaining basic physics to its customers. [via Crave UK] More »
Online
Husband Blames iPhone For Smutty Pic Debacle, Fate of Marriage Hangs on Apple Support Discussion
2:30AM Sean Fallon | A Jersey woman has called out to Apple support forum users for a little help with a problem she is having. Apparently, she borrowed her husband’s iPhone and found a raunchy pic of him attached to an email sent to another woman’s address. The husband admits to taking the picture, but claims that the email attachment was a glitch. In fact, he said that the folks at his local Apple Genius Bar informed him that “photos sometimes automatically attach themselves to an e-mail address and appear in the sent folder, even though no e-mail was ever sent.” The wife has asked support forum users whether or not this could be true and adds that the future of her marriage rests on the answer. More »
Networks
Netgear Launches GearHead Home Network Support Service, Has Geek Squad and Firedog in Their Crosshairs
6:40AM Adrian Covert | Netgear is launching their new GearHead service, which provides support and assistance in setting up any of your home networking gear—whether it’s made by Netgear or not. The brand independent service is a service in the same vein as Best Buy’s Geek Squad, except it’s focused soley on home networking (and they probably won’t steal your porn). It’s available 24/7, and comes in two different pricing plans: An annual subscription that offer’s unlimited support, or a one-off, pay-per-incident service. More »
Online
Comcast Support is Watching You Complain On Your Blog RIGHT NOW
11:40PM John Mahoney | When Brandon Dilbeck wrote about how shitty his Comcast service was on his no-traffic Blogspot blog, he didn’t think anyone was watching. But this guy was. And when he received an email from Comcast support that directly addressed his specific problem shortly after his post went up, he understandably got a little freaked out. More »
Computers
Surprise! Psystar Tech Support Gets Off To a Shaky Start
3:50AM Jason Chen | One of our seven reasons for not buying a Psystar computer right now was their untested tech support. Well, one of our readers tested it, and turns out they should have studied a little more. More »
Computers
Asus Eee and 2Wire Don’t Mix?
2:12AM Jason Chen | Everyone seems to love the EeePC’s tiny body, but their US tech support seems kind of lousy. Giz US reader John purchased one, but couldn’t get it to work with his 2Wire router. When calling Asus support, he found out that the Eee doesn’t work with the brand. More »
Online
John Mayer Gets Apple Reply after Bug Report Jibba-Jabba
3:40AM Jesus Diaz | It looks like writing “John Mayer here” really works to get Apple’s attention when you report a problem. According to Steve Jobs’ fab guitarist, they got back to him directly only four days after he sent the bug report ramblings: More »
Games
Official Nintendo Fix for Malfunctioning Wiimotes: Smack It
4:20AM Adam Frucci | Everyone knows that when all else fails, smacking a malfunctioning device might just solve the problem. It works with TVs, it works with computers, and it works with just about anything. Well, sometimes. But would you expect that to be an official solution to malfunctioning gadgets? Because it’s exactly what Nintendo support is telling people to do to wonky wiimotes. More »
Linksys Seizes Misprinted Hotline Number, Puts An End To Sexy Party
7:29AM Wilson Rothman | Remember that misprinted Linksys tech-support number that led callers to a phone-sex hotline? Well, Cisco-Linksys has flexed its muscles, scooping up the number and reprogramming it with good old-fashioned helpful info. No more sexy time for you, unless of course you listen to our previously recorded version of the message. Linksys customers who want to bypass all shenanigans can call the usual US tech-support line: 800-326-7114. [Linksys] More »
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