Back in March, Vodafone decided to counter some of the negative publicity it was getting about its network performance by offering free calls to a heap of support services. Today, Telstra has partially followed Voda’s example by offering free calls to LifeLine from any Telstra mobile. More »
A Jersey woman has called out to Apple support forum users for a little help with a problem she is having. Apparently, she borrowed her husband’s iPhone and found a raunchy pic of him attached to an email sent to another woman’s address. The husband admits to taking the picture, but claims that the email attachment was a glitch. In fact, he said that the folks at his local Apple Genius Bar informed him that “photos sometimes automatically attach themselves to an e-mail address and appear in the sent folder, even though no e-mail was ever sent.” The wife has asked support forum users whether or not this could be true and adds that the future of her marriage rests on the answer.
Netgear is launching their new GearHead service, which provides support and assistance in setting up any of your home networking gear—whether it’s made by Netgear or not. The brand independent service is a service in the same vein as Best Buy’s Geek Squad, except it’s focused soley on home networking (and they probably won’t steal your porn). It’s available 24/7, and comes in two different pricing plans: An annual subscription that offer’s unlimited support, or a one-off, pay-per-incident service.
When Brandon Dilbeck wrote about how shitty his Comcast service was on his no-traffic Blogspot blog, he didn’t think anyone was watching. But this guy was. And when he received an email from Comcast support that directly addressed his specific problem shortly after his post went up, he understandably got a little freaked out.
One of our seven reasons for not buying a Psystar computer right now was their untested tech support. Well, one of our readers tested it, and turns out they should have studied a little more.
It looks like writing “John Mayer here” really works to get Apple’s attention when you report a problem. According to Steve Jobs’ fab guitarist, they got back to him directly only four days after he sent the bug report ramblings:
Everyone knows that when all else fails, smacking a malfunctioning device might just solve the problem. It works with TVs, it works with computers, and it works with just about anything. Well, sometimes. But would you expect that to be an official solution to malfunctioning gadgets? Because it’s exactly what Nintendo support is telling people to do to wonky wiimotes.
